Jerry (Angel) Despi Jr
Navotas
Summary
Detail-oriented business manager with extensive experience in online selling and customer assistance. Recognized for effective complaint handling and time management skills. Ready to apply proven capabilities to drive operational success and enhance customer experiences.
Overview
11
11
years of professional experience
Work History
Online Business
Angel's Markeet Onlineshop
Navotas, Metro Manila, Philippines
04.2021 - Current
- Managed an online business specializing in gadgets, home appliances, and gold jewelry through digital selling platforms and social media channels.
- Promoted products using social media marketing and online advertising to increase customer engagement and sales performance.
- Handled product sourcing, pricing, inventory management, and customer transactions to maintain smooth business operations
- Self-motivated, with a strong sense of personal responsibility.
Customer Assistance Advisor
KGB Philippines
Taguig, Metro Manila, Philippines
02.2018 - 05.2021
- Assisted customers with inquiries, providing accurate information and support for resolution.
- Resolved complex issues through effective communication and problem-solving techniques.
- Collaborated with team members to streamline customer service processes, enhancing efficiency.
- Developed training materials for new staff, fostering knowledge retention and service quality.
Customer Care Executive
Probe Philippines
Makati City, Metro Manila, Philippines
03.2017 - 02.2018
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring timely responses and consistent service quality.
- Collaborated with team members to improve service processes and enhance customer satisfaction.
-
Collection Specialist
Altair Global Solutions
Pasig, Metro Manila, Philippines
08.2015 - 02.2017
- Led collections initiatives to reduce outstanding debts and improve cash flow.
- Developed and maintained relationships with clients to facilitate timely payments.
- Analyzed account histories to identify payment patterns and optimize collection strategies.
- Implemented streamlined processes for tracking delinquent accounts, enhancing efficiency.
Education
High School Diploma -
Kaunlaran High School
Navotas, Metro Manila, Philippines04-2009
Skills
- Complaint handling
- Customer service
- Problem-solving
- Time management
- Online Selling
- E-Commerce Operations
- Business Management
Timeline
Online Business
Angel's Markeet Onlineshop
04.2021 - Current
Customer Assistance Advisor
KGB Philippines
02.2018 - 05.2021
Customer Care Executive
Probe Philippines
03.2017 - 02.2018
Collection Specialist
Altair Global Solutions
08.2015 - 02.2017
High School Diploma -
Kaunlaran High School