Jerry Santos
291 Maringin St. Santa Maria, Santa Ana, Pampanga
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
15
15
years of professional experience
Work History
Remote Operations Manager
Languex, LLC
06.2018 - Current
- Supervises operations staff and keep employees compliant with company policies and procedures.
- Analyzes and reports on key performance metrics to senior management.
- Trains new employees on proper protocols and customer service standards.
- Schedules employees for shifts, taking into account customer traffic and employee strengths.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observes each employee's strengths and initiates a mentoring program to improve areas of weakness.
Senior Translation Project Manager
Tomedes Smart Human Translation
08.2013 - 02.2017
- Monitored project progress, identified risks and took corrective action as needed.
- Supervised a team of Project Managers ensuring quality and timely deliveries of translated documents/files.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Executive Assistant
Baig International Company
03.2011 - 05.2013
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Filed paperwork and organized computer-based information.
- Worked with senior management to initiate new projects and assist in various processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Outbound Sales Representative
VXI Global Holdings
02.2009 - 06.2010
- Utilized sales techniques to build customer interest and close sales.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Overcame objections using friendly, persuasive strategies.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Implemented upselling techniques to increase revenue and move product.
Education
J.D. - Juris Doctor
St. Dominic Savio College
Caloocan City, Philippines05.2024
Bachelor of Science - Business Management
University of The Assumption
City Of San Fernando, Pampanga, Philippines04.2003
Skills
- Contract Management
- Business Development
- Operations Monitoring
- Management
- Customer Relationship Management (CRM)
- Project Leadership
- Staff Training
Timeline
Remote Operations Manager
Languex, LLC
06.2018 - Current
Senior Translation Project Manager
Tomedes Smart Human Translation
08.2013 - 02.2017
Executive Assistant
Baig International Company
03.2011 - 05.2013
Outbound Sales Representative
VXI Global Holdings
02.2009 - 06.2010
J.D. - Juris Doctor
St. Dominic Savio College
Bachelor of Science - Business Management
University of The Assumption
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