Jerry Pelayo Jr
Bogo City
Summary
Customer service professional committed to delivering high-quality results. Background includes leadership roles with focus on improving customer experiences and operational efficiency. Emphasizes team collaboration and adaptability to meet changing business needs. Skilled in conflict resolution and process optimization.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Supervisor Operations
Teleperformance Philippines
10.2021 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
Jr. Supervisor / Customer Service Representative / Sales Representative
CMEE2226 Online Marketing
01.2020 - 08.2020
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Line
Penong's Seafood and Grill
03.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
VOCATIONAL COURSE -
Call Center Academy
COLLEGE -
Northern Cebu Colleges
Bogo City, Cebu01.2017
SECONDARY -
Jovencio N. Masong National HighSchool
Bogo City, Cebu01.2015
ELEMENTARY -
Nailon Elementary School
Bogo City, Cebu01.2010
Skills
- Leadership
- Customer Service
- Sales Expertise
- Call center experience
- Product knowledge
- Handling complaints
Personal Information
- Age: 27
- Father's Name: Jerry Pelayo Sr
- Mother's Name: Cirila Pelayo
- Date of Birth: 11/06/97
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Customer Service Representative/Supervisor Operations
Teleperformance Philippines
10.2021 - Current
Jr. Supervisor / Customer Service Representative / Sales Representative
CMEE2226 Online Marketing
01.2020 - 08.2020
Production Line
Penong's Seafood and Grill
03.2019 - 03.2020
SECONDARY -
Jovencio N. Masong National HighSchool
ELEMENTARY -
Nailon Elementary School
VOCATIONAL COURSE -
Call Center Academy
COLLEGE -
Northern Cebu Colleges
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