Jerry Caalim
Customer Service Representative
Pasig
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. and Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as Customer Service Representative position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Representative
Continuum
Mandaluyong
10.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customer Service Representative
Transcom Ph
Pasig City
03.2020 - 03.2021
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Results Alaskaland
Pasig City
11.2018 - 12.2019
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Secondary Education - Education
Rizal Technological University
Pasig City 07.2014 - 02.2017
Skills
First Call resolution
undefinedTimeline
Customer Care Representative
Continuum
10.2022 - 02.2023
Customer Service Representative
Transcom Ph
03.2020 - 03.2021
Customer Service Representative
Results Alaskaland
11.2018 - 12.2019
Bachelor of Secondary Education - Education
Rizal Technological University
07.2014 - 02.2017
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