Jerreline Emata
Alaminos Laguna,Philippines
Summary
Experienced professional demonstrating strengths in problem solving, active listening and teamwork. Adapts to changing tasks through strong communication and a willingness to learn. Committed to delivering reliable support and improving day-to-day results.
Overview
1
1
Language
7
7
years of professional experience
Work History
Quality Assistant
Private Company
08.2025 - Current
- Identified issues, analysed information and provided solutions to problems.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Collaborated with team members to achieve target results.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Assisted team by taking on additional responsibilities to aid team success.
Layout Artist
Owned
01.2020 - 12.2024
- Prepared and shared design drafts, sketches and layouts to communicate initial progress.
- Managed deadlines to deliver finalised functional and aesthetic materials on time.
- Understood functional requirements and adapted design work accordingly.
- Engaged in continuous professional development to enhance skills and knowledge in animation.
- Consulted with clients to understand project limitations and constraints.
Education
Bachelor of Science - Information Technology
AMA
Batangas, BTG01-2025
Skills
- Quality assurance
- Complaint handling
- Process improvement
- Customer service
- Team coordination
- Compliance monitoring
- Client communication
- Problem solving
- Willingness to learn
- Calm under pressure
- Active listening
- Team building
- Leadership
- MS Office Suite
- Project planning and coordination
Languages
English
Advanced
C1
Timeline
Quality Assistant
Private Company
08.2025 - Current
Layout Artist
Owned
01.2020 - 12.2024
Bachelor of Science - Information Technology
AMA