JEROVIE ESBERTO
Angeles City, Philippines
Summary
A highly skilled team player with exceptional leadership abilities, capable of managing teams effectively. Possesses a strong background in Customer Service, Sales, and Collections.
Overview
11
11
years of professional experience
Work History
Business Process Lead
TATA Consultancy Services
10.2018 - Current
- Handle OJT classes (10 to 15 Employees) and make sure that they are managed accordingly.
- Do real time monitoring and proper coaching to Trainees.
- Developed business cases, presentations and reports for senior management
- Produced Quality OJT's to the production where some have been recognized as top employees.
Client Renewal Executive
Ausphil Outsourcing, Clark Freeport Zone
11.2017 - 09.2018
- Achieved quarterly assigned sales quota (200,00 AUD/month)
- Responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts
- Build relationships and negotiate with existing customers, being the “go to” account manager for customers and partners
Purchasing Officer
Al Fanar General Contracting LLC
04.2017 - 10.2017
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Maintained complete documentation and records of all purchasing activities
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
Customer Service Representative
Startek Philippines Inc
02.2015 - 04.2017
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
Archives/Warehouse Clerk
Rawnaq Emirates Technical Services
05.2014 - 01.2015
- Organizes pertinent documents such as Purchase Orders, Invoices, Delivery Orders and etc
- Receive incoming supplies from suppliers and make sure everything is organized and accurate
- Responsible for handling outgoing products from warehouse to delivering with customers
- Responsible for arranging stocks on the warehouse
Table Worker
Superl Philippines Inc
04.2013 - 10.2013
- Attached Hardware Materials of Bags such as Zippers, Zipper Puller, Logos and etc
- Operate and Use Machines such as Pressing Machine, Riveting Machine and Drilling Machine
- Creating an inventory of Issued and Consumed materials.
Senior Extruck Salesman
Optimized Customer Solutions Inc
10.2012 - 02.2013
- Distributes and increases sales of Nestle products such as Nescafe, Nestea, Bear Brand, Milo, Nido, among others
- Solicits corporate and consumer accounts/clients through product discussions and negotiations in choosing Nestle' over other distributors
- Computes and presents to management the Day-to- Day Targets and Monthly Volume Percentage
- Load and unload stocks from the warehouse to our customers
Education
Bachelor of Science - Information Technology, Multimedia Technology
Holy Angel University
Angeles City Philippines04.2012
High School Diploma - Technical Drafting
Angeles City National Trade School, Holy Angel University
Angeles City Philippines04.2007
Skills
Advanced Computer Troubleshooting
Staff Leadership
Proficient in Microsoft Office 365
Driving
Customer Service
Timeline
Business Process Lead
TATA Consultancy Services
10.2018 - Current
Client Renewal Executive
Ausphil Outsourcing, Clark Freeport Zone
11.2017 - 09.2018
Purchasing Officer
Al Fanar General Contracting LLC
04.2017 - 10.2017
Customer Service Representative
Startek Philippines Inc
02.2015 - 04.2017
Archives/Warehouse Clerk
Rawnaq Emirates Technical Services
05.2014 - 01.2015
Table Worker
Superl Philippines Inc
04.2013 - 10.2013
Senior Extruck Salesman
Optimized Customer Solutions Inc
10.2012 - 02.2013
Bachelor of Science - Information Technology, Multimedia Technology
Holy Angel University
High School Diploma - Technical Drafting
Angeles City National Trade School, Holy Angel University