JEROVIE ESBERTO
Angeles City, Philippines
Summary
A highly skilled team player with exceptional leadership abilities, capable of managing teams effectively. Possesses a strong background in Customer Service, Sales, and Collections.
Overview
11
11
years of professional experience
Work History
Business Process Lead
TATA Consultancy Services
10.2018 - Current
- Handle OJT classes (10 to 15 Employees) and make sure that they are managed accordingly.
- Do real time monitoring and proper coaching to Trainees.
- Developed business cases, presentations and reports for senior management
- Produced Quality OJT's to the production where some have been recognized as top employees.
Client Renewal Executive
Ausphil Outsourcing, Clark Freeport Zone
11.2017 - 09.2018
- Achieved quarterly assigned sales quota (200,00 AUD/month)
- Responsible for actively engaging clients in pursuit of continued renewal of Maintenance Contracts
- Build relationships and negotiate with existing customers, being the “go to” account manager for customers and partners
Purchasing Officer
Al Fanar General Contracting LLC
04.2017 - 10.2017
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins
- Maintained complete documentation and records of all purchasing activities
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability
Customer Service Representative
Startek Philippines Inc
02.2015 - 04.2017
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
Archives/Warehouse Clerk
Rawnaq Emirates Technical Services
05.2014 - 01.2015
- Organizes pertinent documents such as Purchase Orders, Invoices, Delivery Orders and etc
- Receive incoming supplies from suppliers and make sure everything is organized and accurate
- Responsible for handling outgoing products from warehouse to delivering with customers
- Responsible for arranging stocks on the warehouse
Table Worker
Superl Philippines Inc
04.2013 - 10.2013
- Attached Hardware Materials of Bags such as Zippers, Zipper Puller, Logos and etc
- Operate and Use Machines such as Pressing Machine, Riveting Machine and Drilling Machine
- Creating an inventory of Issued and Consumed materials.
Senior Extruck Salesman
Optimized Customer Solutions Inc
10.2012 - 02.2013
- Distributes and increases sales of Nestle products such as Nescafe, Nestea, Bear Brand, Milo, Nido, among others
- Solicits corporate and consumer accounts/clients through product discussions and negotiations in choosing Nestle' over other distributors
- Computes and presents to management the Day-to- Day Targets and Monthly Volume Percentage
- Load and unload stocks from the warehouse to our customers
Education
Bachelor of Science - Information Technology, Multimedia Technology
Holy Angel University
Angeles City Philippines04.2012
High School Diploma - Technical Drafting
Angeles City National Trade School, Holy Angel University
Angeles City Philippines04.2007
Skills
Advanced Computer Troubleshooting
Timeline
Business Process Lead
TATA Consultancy Services
10.2018 - Current
Client Renewal Executive
Ausphil Outsourcing, Clark Freeport Zone
11.2017 - 09.2018
Purchasing Officer
Al Fanar General Contracting LLC
04.2017 - 10.2017
Customer Service Representative
Startek Philippines Inc
02.2015 - 04.2017
Archives/Warehouse Clerk
Rawnaq Emirates Technical Services
05.2014 - 01.2015
Table Worker
Superl Philippines Inc
04.2013 - 10.2013
Senior Extruck Salesman
Optimized Customer Solutions Inc
10.2012 - 02.2013
Bachelor of Science - Information Technology, Multimedia Technology
Holy Angel University
High School Diploma - Technical Drafting
Angeles City National Trade School, Holy Angel University
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