WATCHING MOVIES
JEROSE ENRIQUEZ
BINAN
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Optum, UnitedHealth Group
09.2022 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Pharmacy Assistant
Watsons Pharmacy
03.2022 - 09.2022
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Received incoming supplies and stocked in correct locations.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
POD CUSTODIAN
Allegiance Cargo Advantage
07.2021 - 02.2022
- Checked in and stocked inventory throughout facility.
- Increased efficiency by conducting routine inspections on custodial equipment and performing necessary maintenance tasks.
- Contributed to reduction in complaints related to facility maintenance, regularly inspecting areas for upkeep.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Provides administrative support .
- Preparation and monitoring of requests for Cah advances ,Liquidations and Reimbursements.
Treasury Assistant
South Asialink Finance
03.2021 - 07.2021
- Performed bank account reconciliations regularly, ensuring accuracy in financial statements and mitigating potential discrepancies.
- Streamlined payment processes by implementing efficient electronic funds transfer systems, resulting in reduced costs and improved accuracy.
- Supported liquidity management efforts with comprehensive cash forecasting, allowing for proactive decision-making regarding investments and funding requirements.
- Conducted thorough research on market trends to support informed decision-making for investment opportunities.
- Contributed to accurate financial reporting by maintaining updated records of investment portfolios and treasury transactions.
- Coordinated with banks on facility agreements and compliance documentation, ensuring adherence to covenants and maintenance of positive banking relationships.
- Enhanced cash flow management by monitoring daily bank balances and performing timely fund transfers.
Management Trainee
Honda Prestige Traders, Inc.
02.2017 - 03.2021
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Handled day-to-day customer or client questions via telephone or email.
- Enhanced team performance by implementing effective communication strategies within the group.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Enhanced customer satisfaction with introduction of customer feedback system, allowing for quick resolution of issues and improvements in service quality.
Cashier
ANAMALLO CORPORATION
02.2016 - 01.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Science - Business Administration And Management
SOUTHERN LUZON STATE UNIVERSITY
TAGKAWAYAN QUEZON PROVINCE 05.2001 -
Skills
Customer service
Interests
I LOVE TO EAT
Timeline
Customer Service Representative
Optum, UnitedHealth Group
09.2022 - Current
Pharmacy Assistant
Watsons Pharmacy
03.2022 - 09.2022
POD CUSTODIAN
Allegiance Cargo Advantage
07.2021 - 02.2022
Treasury Assistant
South Asialink Finance
03.2021 - 07.2021
Management Trainee
Honda Prestige Traders, Inc.
02.2017 - 03.2021
Cashier
ANAMALLO CORPORATION
02.2016 - 01.2017
Bachelor of Science - Business Administration And Management
SOUTHERN LUZON STATE UNIVERSITY
05.2001 -
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