Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeron Damias

Iloilo,ILI

Summary

At TELUS International Philippines, I excelled as a Technical Support Representative, leveraging my technical troubleshooting expertise and exceptional customer service skills to enhance user satisfaction. My proactive approach and attention to detail led to the resolution of complex issues, significantly improving the customer experience.

Experienced with troubleshooting technical issues to provide effective resolutions. Utilizes strong customer service skills to ensure client satisfaction and loyalty. Knowledge of various software and hardware systems to efficiently diagnose and solve problems.

Overview

9
9
years of professional experience

Work History

Technical Support Representative

TELUS International Philippines
10.2022 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Data Management Officer

Philippine Red Cross
11.2020 - 08.2022
  • Developed comprehensive data dictionaries to provide clarity on database structures and usage.
  • Assisted in the development of organization-wide policies governing data retention, disposal, privacy, and security compliance requirements.

Technical support representative

Transcom Worldwide Philippines
05.2019 - 10.2020
  • Manage, maintain, and repair faulty equipment. Responsibilities includes diagnosing and repair faults, resolving network issues, installing, and configuring hardware and software.

Branch Warehouse Custodian

Avon Cosmetics Philippines
06.2016 - 03.2019
  • Maintained cleanliness of warehouse, ensuring safe and organized environment for staff.
  • Improved efficiency by regularly restocking supplies and organizing inventory.
  • Conducted routine inspections to identify and resolve potential safety hazards.
  • Cleaned work areas and disposed of waste materials to maintain tidy premises.

Education

Bachelor of Science - Information Technology

Passi City College
Passi, Province Of Iloilo, Philippines
03-2016

Skills

  • Fast learner
  • Technical troubleshooting
  • Adaptability and flexibility
  • Active listening
  • Friendly and patient
  • Account management
  • Attention to detail
  • Livestock care
  • Record keeping

Timeline

Technical Support Representative

TELUS International Philippines
10.2022 - Current

Data Management Officer

Philippine Red Cross
11.2020 - 08.2022

Technical support representative

Transcom Worldwide Philippines
05.2019 - 10.2020

Branch Warehouse Custodian

Avon Cosmetics Philippines
06.2016 - 03.2019

Bachelor of Science - Information Technology

Passi City College

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Jeron Damias