Jerom Jhon M. Datu
Summary
Detail-oriented Reports Analyst with 2+ years of experience in data interpretation, report generation, and business performance optimization. Skilled in creating accurate reports, analyzing trends, and providing insights that support decision-making. Adept at using Excel and reporting tools to improve efficiency and reporting systems.
Overview
12
12
years of professional experience
Work History
Executive Reports Analyst
InterGlobe Technologies Philippines
06.2023 - 07.2025
- Generated and analyzed daily, weekly, and monthly reports for performance tracking.
- Supported management with ad hoc reporting and data-driven insights.
- Ensured data integrity and accuracy across multiple reporting systems.
- Recognized as Top Analyst for consistent accuracy and timely delivery.
Executive Quality Analyst
InterGlobe Technologies Philippines
03.2022 - 06.2023
- Conducted quality checks on customer service interactions.
- Prepared reports highlighting performance trends and improvement areas.
- Collaborated with operations to enhance compliance and efficiency.
- Conduct coaching session to provide feedback and get the root cause as to why an employee/agent failed to follow the process.
Bartender/Server
Tony Roma's Restaurant
01.2015 - 01.2018
- Delivered excellent customer service while managing fast-paced operations.
- Trained new staff on service standards and customer handling.
Sub-Teacher (Computer Basics) & Encoder
St. Mark's Institute (On-the-Job Training)
01.2014 - 01.2014
Education
Vocational Course -
DFCAITTI
01.2014
Secondary - undefined
T.S Cruz High School
01.2013
Skills
- Report Writing & Data Analysis
- Excel (Pivot Tables, Advanced Formulas, Charts)
- Dashboard & KPI Reporting
- Data Accuracy & Validation
- Process Optimization
- Presentation & Communication Skills
- Adaptability & Problem-Solving
- Operating Systems: Windows XP, 7, 8
- Programming Languages: Java, Turbo C, VB6
- Database: MS Access
Languages
English
Filipino
Timeline
Executive Reports Analyst
InterGlobe Technologies Philippines
06.2023 - 07.2025
Executive Quality Analyst
InterGlobe Technologies Philippines
03.2022 - 06.2023
Bartender/Server
Tony Roma's Restaurant
01.2015 - 01.2018
Sub-Teacher (Computer Basics) & Encoder
St. Mark's Institute (On-the-Job Training)
01.2014 - 01.2014
Secondary - undefined
T.S Cruz High School
Vocational Course -
DFCAITTI
Similar Profiles
LAURA ASTROLABIOLAURA ASTROLABIO
Quality Analyst - Unified Escalations - Strategic Response Team at Cognizant PhilippinesQuality Analyst - Unified Escalations - Strategic Response Team at Cognizant Philippines
BALRAJ SINGHBALRAJ SINGH
Travel consultant at InterGlobe TechnologiesTravel consultant at InterGlobe Technologies
Kanchan DhariwalKanchan Dhariwal
Process Associate at Interglobe Technologies (P) LtdProcess Associate at Interglobe Technologies (P) Ltd
Ryan Z. MooreRyan Z. Moore
Reports Analyst at Sam's ClubReports Analyst at Sam's Club
Vamsikrishna NethiVamsikrishna Nethi
<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD<ul> <li>Operations Management Responsibilities:</li> <li>Supervised a cross-functional team of over 40, including field technicians, logistics personnel, and customer service agents.</li> <li>Developed and implemented SOPs that improved field installation efficiency by 30%.</li> <li>Managed nationwide GPS device deployments for fleet clients, coordinating logistics, and resource allocation.</li> <li>Maintained service-level agreements (SLAs) with clients, ensuring a 95%+ client satisfaction rate.</li> <li>Monitored and managed the inventory of GPS tracking devices and installation equipment.</li> <li>Generated and presented monthly operational performance reports to executive leadership.</li> <li>IT Management Responsibilities:</li> <li>Led the administration and technical maintenance of the Nsoroma GPS tracking platform (web and mobile).</li> <li>Oversaw server infrastructure, software updates, and data security across internal systems.</li> <li>Integrated third-party APIs into the company’s GPS platform for enhanced client reporting.</li> <li>Provided tier-2 technical support for software and hardware issues, reducing resolution time by 40%.</li> <li>Implemented cybersecurity protocols and backup solutions to secure client data.</li> <li>Researched and deployed new GPS hardware models, reducing device failure rates by 25%.</li> </ul> at NSOROMA GPS LTD