JEROME KIEL QUITASOL

• I was internally promoted to Process Specialist last Jan. 2025 due to client's request as "Sales Billing Manager" to our line of business. However, the role effectivity only reflected on my profile last Aug. 2025 due to role maturity policy of the company.
• My current role is supervising each tickets/requests that our agents are doing. Provides assistance through escalations, follow ups, and next steps the agents need to do for the completion of the ticket.
• Acting Team Lead role to my current team.
• Engaged on projects that helps on productivity enhancement and streamline the day to day process.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Analyzed process workflows to identify inefficiencies and recommend improvements.
• Developed training materials for new hires to ensure consistent process adherence.

• Progressed from Process Executive to Senior Process Executive
• Handled more complex requests for account and service disconnection, credit disputes, bill validation, and etc.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Tasks:

• Responsible for analyzing and processing customer’s requests for both wired and wireless services of the company’s telco account.
• Handled various requests from the customers such as account and service disconnection, credit disputes, bill validations, and etc.

• I was a salesforce technical support. My role was to analyze and provide step-by-step guide that solves any concerns and issues raised by our clients related to their salesforce organization. We make sure that the resolution we provide is correct and accurate to prevent inconveniences to our valued clients.