Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jerome Jireh Castro

Bacoor, Province Of Cavite

Summary

Dynamic operations leader with extensive experience at Globe STT GDC, Inc., excelling in project management and operational efficiency. Proven track record in budget management and cross-functional collaboration, driving continuous improvements and enhancing team performance. Skilled in risk management and fostering strong vendor relationships to optimize asset management and ensure compliance.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Solutioning and Provisioning Sr. Manager

Globe STT GDC, Inc.
03.2024 - Current
  • Leads all provisioning of customer fit out projects, direct and oversee consultants, contractor etc.
  • Responsible and accountable for End-to-End project management work in the project life cycle.
  • Track , manage and ensure projects are completed within budget and RFS to customer .
  • PIC to provide regular communication on status of projects to all stakeholders within the project life cycle.
  • Collaborate with the Technology and Project team to incorporate potential customer and operation requirements to the Green field or brown field project.
  • Leads ,Track and Manage capacity planning for IT power, IT cooling, Data suite and ancillary space etc.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Prepares monthly deep dive presentation for Health Reporting to In-country Operations and Global Operations team

Site Operations Head

Globe STT GDC, Inc.
04.2022 - Current
  • Provide consistent and continuous operation of support equipment and facilities through maintained equipment redundancy and effective preventive and corrective maintenance procedures to ensure system reliability
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and maintained relationships with external vendors and suppliers.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.

Enterprise IT Head

Globe Telecom
07.2013 - 07.2023
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Oversaw development and implementation of improvements to support IT and Data Center Operations.
  • Coordinated secure system access of users to various department systems and platforms.
  • Implemented and maintained technology and software budget.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Data Center Operations Manager

Globe Telecom
04.2007 - 07.2013
  • Liaised with other departments to minimize network, IT, and Data Center interruptions and possible downtimes.
  • Wrote strategic business plans outlining need for departmental information technology resources.
  • Oversaw development and implementation of improvements to support network, IT, and Data Center Operations.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong communication and organizational skills through working on group projects.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Managed life cycle replacement of hardware and software.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Coordinated secure system access of users to various department systems and platforms.
  • Implemented and maintained technology and software budget.
  • Resolved problems, improved operations and provided exceptional service.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Data Center Operations Lead

Globe Telecom
03.2003 - 04.2007
  • Performed quality control and monitored production efforts.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Planned operations and activities, and led projects.

Lead Systems Engineer

Primeworld Digital Systems Inc. (Pacific Internet)
08.1996 - 03.2003
  • Performed root cause analysis to provide resolutions for production issues.
  • Automated tasks to reduce labor costs and increase productivity.
  • Identified systems inefficiencies through performance data analysis.
  • Developed testing procedures and documentation and presented to clients for review.
  • Created and implemented storage system configuration designs.
  • Collaborated with clients to determine need and devise appropriate software and hardware solutions.
  • Created manuals and taught training sessions to educate co-workers on new systems.
  • Analyzed and resolved LAN, VPN and wireless connectivity issues with advanced troubleshooting tactics.
  • Performed daily administration of storage equipment to optimize system resource utilization.
  • Contributed to requirements gathering and analysis for design and production projects.
  • Provided actionable improvements to software and hardware performance.
  • Drafted corrective action plans following root cause analysis.
  • Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
  • Completed software updates and assessed security patches for optimized computer use.
  • Verified compliance with applicable performance metrics and compatibility expectations.
  • Optimized networked software and operating systems by applying updates and patches.
  • Implemented networking and server changes to meet client budgets and needs.

Education

Bachelor of Science -

San Sebastian College - Recoletos
Manila
05-1995

Skills

  • Operational efficiency
  • Asset management
  • Facilities management
  • Performance monitoring
  • Performance reporting
  • Health and safety compliance
  • Incidents management
  • Problem-solving
  • Team leadership
  • Project management
  • Risk management
  • Document control
  • Process improvements
  • Operations management
  • Budgeting and forecasting
  • Maintenance planning
  • Continuous improvements
  • Change management
  • Planning and implementation
  • Vendor sourcing
  • Cross-functional collaboration
  • Interpersonal communication
  • Policies and procedures implementation

Certification

  • Certified Data Center Professional
  • Certified Data Center Risk Professional
  • Uptime Institute Advance Operations Specialist
  • Globe Telecom Employee of the Year, 2022 (Candidate)
  • Globe Telecom Employee of the Year, 2022 (Enterprise Group)

Timeline

Solutioning and Provisioning Sr. Manager

Globe STT GDC, Inc.
03.2024 - Current

Site Operations Head

Globe STT GDC, Inc.
04.2022 - Current

Enterprise IT Head

Globe Telecom
07.2013 - 07.2023

Data Center Operations Manager

Globe Telecom
04.2007 - 07.2013

Data Center Operations Lead

Globe Telecom
03.2003 - 04.2007

Lead Systems Engineer

Primeworld Digital Systems Inc. (Pacific Internet)
08.1996 - 03.2003

Bachelor of Science -

San Sebastian College - Recoletos

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Jerome Jireh Castro