Jerome Edward Tan
Manila, Metro Manila
Summary
- Skillful in monitoring competitors, assisting sales and marketing teams in creating marketing materials and preparing presentations. Familiar with various social media platforms. Facebook, Instagram and online marketing techniques.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
14
14
years of professional experience
Work History
Timekeeper
Penco Inc.
Manila, Metro Manila, Philippines
10.2024 - 02.2026
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
- Researched and resolved time discrepancies.
- Collaborated with managers to establish work schedules, ensuring optimal coverage for all shifts.
- Tracked employee vacation, sick and personal time.
Maintenance Coordinator
Penco Inc.
Manila, Metro Manila, Philippines
04.2022 - 02.2026
- Enhanced communication between departments, facilitating prompt responses to maintenance requests and reducing delays in repairs.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Managed vendor relationships for timely delivery of parts and services, ensuring smooth operations within the facility.
- Maintained detailed records of all maintenance activities performed, allowing for effective tracking of progress over time.
Dispatch Supervisor
Penco Inc.
Manila, Metro Manila, Philippines
04.2022 - 02.2026
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Maintained strong relationships with vendors and contractors to ensure seamless service delivery during peak periods.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Monitored vehicle locations to coordinate timely arrivals.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided customers with information on products and services.
Cashier
Penco Inc.
Manila, Metro Manila, Philippines
04.2022 - 02.2026
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Set up new sales displays each week with fresh merchandise.
Sales and Marketing Assistant
Penco Incorporated
Manila, Metro Manila, Philippines
04.2022 - 02.2026
- Negotiated contracts with vendors and suppliers, securing favorable terms that benefited the company''s bottom line.
- Delivered presentations at industry events to showcase company products/services and generate interest from potential customers.
- Collaborated with product development teams to refine offerings based on customer feedback and market demands.
- Contributed valuable insights during executive meetings through analysis of competitor activity, consumer behavior patterns and emerging trends.
- Analyzed sales data to monitor trends, adjust strategies accordingly, and improve overall performance metrics.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Sales Agent
Ayala Land International Sales
Makati City, Metro Manila, Philippines
05.2019 - 11.2019
- Developed and maintained relationships with clients to drive sales growth.
- Conducted product presentations to educate customers on offerings and benefits.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of Property location and its advantages
Sales Agent
Megaworld Properties
Manila, Metro Manila, Philippines
06.2012 - 03.2013
- Collaborated with marketing team to create promotional materials that enhance customer engagement.
- Analyzed market trends to identify new business opportunities and improve sales strategies.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Bachelor of Science - Business Administration
Chiang Kai Shek College
Tondo, Metro Manila, Philippines04-2012
High School Diploma -
Lorenzo Ruiz Academy
04-2008
Skills
- Creative Direction
- Advertising Campaigns
- Influencer partnerships
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Problem-solving abilities
- Creative Thinking
- Active Listening
- Microsoft Office
- Public relations
- Content Creation
- Customer Relationship Management
- Social Media Marketing
- Event Planning
- Event Coordination
Languages
Chinese Hookien
Advanced (C1)
English
Advanced (C1)
Tagalog
Bilingual or Proficient (C2)
Photography
Been a photography enthusiast since my collegiate years and have used my hobby as a side gig in making social media materials for Happy Brand's product promotion and edited photos and clips using on the go / mobile apps like lightroom, capcut and splice.
Timeline
Timekeeper
Penco Inc.
10.2024 - 02.2026
Maintenance Coordinator
Penco Inc.
04.2022 - 02.2026
Dispatch Supervisor
Penco Inc.
04.2022 - 02.2026
Cashier
Penco Inc.
04.2022 - 02.2026
Sales and Marketing Assistant
Penco Incorporated
04.2022 - 02.2026
Sales Agent
Ayala Land International Sales
05.2019 - 11.2019
Sales Agent
Megaworld Properties
06.2012 - 03.2013
Bachelor of Science - Business Administration
Chiang Kai Shek College
High School Diploma -
Lorenzo Ruiz Academy