Jerome Andrew R. Garcia
Santa Rosa, Laguna,4A Calabarzon
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
Language
4
4
years of professional experience
Work History
Head Support Services
Lyceum De Sta Rosa Laguna Inc.
Santa Rosa Laguna, Philippines
06.2025 - Current
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
Property Custodian
Lyceum De Sta Rosa Laguna Education Inc.
Santa Rosa Laguna, Philippines
04.2025 - 06.2026
- Promoted a safe working environment by implementing regulatory standards, policies and guidelines.
- Enhanced customer engagement and satisfaction through consistent delivery of high-quality customer service.
- Gained in-depth knowledge of industry trends to identify and implement process improvements.
- Created team communication plans to improve collaboration and streamline meeting information.
Student Assistant
Asia Technological School of Science and Arts
Santa Rosa Laguna, Philippines
06.2022 - 04.2025
- Provided technical support for online learning platforms, aiding students in digital navigation.
- Facilitated student interactions through group activities and discussions, fostering positive learning and socialisation experiences among peers.
- Executed administrative tasks to support professor's academic, research, and operational requirements, enhancing workflow efficiency.
- Ensured confidentiality of student records, complying with data protection regulations to protect sensitive information.
Education
Bachelor of Secondary - Education Major in Social Studies
Asia Technological School of Science and Arts
Santa Rosa, LAG01-2025
Skills
- Customer service
- Complaint handling
- Technical assistance
- Process improvement
- Records management
- Safety regulations
- Data entry
- Facilities coordination
- Team collaboration
- Problem solving
- Conflict resolution
- Confidential records
Languages
English
Upper Intermediate
B2
Timeline
Head Support Services
Lyceum De Sta Rosa Laguna Inc.
06.2025 - Current
Property Custodian
Lyceum De Sta Rosa Laguna Education Inc.
04.2025 - 06.2026
Student Assistant
Asia Technological School of Science and Arts
06.2022 - 04.2025
Bachelor of Secondary - Education Major in Social Studies
Asia Technological School of Science and Arts