Jerome Villanueva
SERVICE ADVISOR
Antipolo City, Province Of Rizal
Summary
Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.
Overview
9
9
years of professional experience
Work History
Service Advisor
NXT MILE MOTORS INC. / SUZUKI OTIS MANILA
09.2024 - 05.2025
- Scheduling appointment and Greeting Customer
- Listening to requests of Customer
- Perform Vehicle Checklist
- Prepare Repair Estimate
- Creating Repair Order
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Handover Process
Insurance Coordinator
ANC+ GROUP OF COMPANIES / SUZUKI AUTO COMMONWEALTH
03.2022 - 06.2024
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Negotiated with insurance carriers to secure competitive rates for clients, enhancing customer satisfaction.
- Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Increased client retention rates through personalized insurance consultations, addressing specific needs.
- Creating Repair Estimate
Service Advisor
AUTOCIRCULO CORP. / KIA MOTORS ALABANG
07.2016 - 10.2020
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Information Technology
ACCESS COMPUTER COLLEGE
CUBAO QUEZON CITY 04.2001 -
Skills
Customer service
CHARACTER REFERENCE
Allan Andrew Lecaros
09778026043
Volvo Cars Makati
Jerome Alzona
09487782778
Aftersales Manager
Suzuki Otis Manila
Christopher Henson
09278110034
Aftersales Director Geely Calamba
Timeline
Service Advisor
NXT MILE MOTORS INC. / SUZUKI OTIS MANILA
09.2024 - 05.2025
Insurance Coordinator
ANC+ GROUP OF COMPANIES / SUZUKI AUTO COMMONWEALTH
03.2022 - 06.2024
Service Advisor
AUTOCIRCULO CORP. / KIA MOTORS ALABANG
07.2016 - 10.2020
Bachelor of Science - Information Technology
ACCESS COMPUTER COLLEGE
04.2001 -
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