Jerome Tabangay
Customer Service Representative / Sales Representative / Executive Virtual Assistant
Dasmarinas, Province Of Cavite
Summary
Administrative Specialist experienced in enhancing operational efficiency and client satisfaction. Delivered effective management of schedules, digital files, and customer inquiries through strong organizational skills and collaborative teamwork. Focused on streamlining workflows and maintaining client confidentiality while handling multiple projects with precision.
Overview
9
9
years of professional experience
Work History
Technical Customer Service Representative
Iqor for T-Mobile
10.2025 - 05.2026
- Improved customer retention by resolving complex issues quickly and maintaining follow-up communication.
- Increased customer satisfaction by addressing and resolving technical issues efficiently.
- Worked with team members to create strategies that optimized technical support services.
Customer Service Representative
Amazon
07.2024 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations, maintaining professionalism and resolving disputes to ensure customer satisfaction.
- Handled escalated calls, achieving satisfactory resolutions that balanced customer needs with company policies.
Customer Service Representative
Teletech
09.2019 - 06.2024
- Exceeded first-call resolution goals by thoroughly addressing customer concerns and providing effective solutions.
- Documented customer interactions to facilitate timely follow-up and effective issue resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Virtual Assistant
Real Estate Agent
01.2024 - 03.2024
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Organized inbox, prioritized messages, and monitored emails to streamline communication for supervisor.
- Met client deliverables on time by monitoring deadlines and coordinating tasks across teams.
Financial Specialist
Convergys
11.2017 - 11.2018
- Optimized data collection processes and integrated automated solutions to enhance financial reporting accuracy.
- Implemented advanced encryption protocols to enhance financial data security and safeguard against data breaches.
- Performed data validation, produced financial reporting and managed projects and related tasks to reduce costs and increase revenue.
- Analyzed client capital structures and plans to determine financial viability and productivity of intended investments.
- Executed financial assurance audits and implemented new control points and metrics to support business changes.
Education
Bachelor of Science - Tourism Management
STI
Cubao, Metro Manila, Philippines 04.2001 -
High School Diploma -
New Era National High School
Dasmarinas, Metro Manila, Philippines 04.2001 -
Skills
Customer support
Tech assistance
Remote support
Ticket management
Escalation management
Sales support
Websites
Interests
Watching Movies, Videos Games, Listening Music, Drawing
CONTACT
- PHONE: +639054293598
- WEBSITE: Website goes here
- EMAIL: jtabang0814@gmail.com
Timeline
Technical Customer Service Representative
Iqor for T-Mobile
10.2025 - 05.2026
Customer Service Representative
Amazon
07.2024 - 09.2025
Virtual Assistant
Real Estate Agent
01.2024 - 03.2024
Customer Service Representative
Teletech
09.2019 - 06.2024
Financial Specialist
Convergys
11.2017 - 11.2018
Bachelor of Science - Tourism Management
STI
04.2001 -
High School Diploma -
New Era National High School
04.2001 -