Summary
Overview
Work History
Education
Websites
Software
Timeline
Hi, I’m

Jerome Solomon

Client Success Manager
Marikina
Jerome Solomon

Summary

As a highly dedicated and data-driven Customer Success Manager, I excel in driving customer satisfaction and business growth. I have a proven track record of transforming struggling accounts into loyal, high-revenue clients by implementing effective strategies and leveraging data insights. I thrive on process improvements and continuously seek opportunities to enhance customer experiences and drive positive outcomes. With my genuine and fun-loving personality, I bring a unique energy to customer interactions, creating a memorable and enjoyable experience. My exceptional communication skills, empathetic approach, and passion for delivering exceptional service enable me to build strong relationships and exceed customer expectations. I am ready to be the catalyst for your organization's success, driving customer success and elevating your brand to new heights.

Overview

8
years of professional experience
4
years of post-secondary education

Work History

Highnote

Head of Customer Success
08.2023 - Current

Job overview

  • Provided comprehensive training programs for Customer Success team members, ensuring high-quality service delivery across all touchpoints.
  • Created effective customer feedback channels that enabled real-time adjustments to services or products offered based on input received from users.
  • Developed and executed successful client onboarding programs, resulting in increased satisfaction rates and faster time-to-value realization for new customers.
  • Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
  • Collaborated with sales and marketing teams to create seamless onboarding experiences for new clients.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

SuperCo

Executive Virtual Assistant - Associate
05.2023 - 03.2024

Job overview

  • Assisting with marketing activities, including sales content creation, event planning, and email campaigns
  • Supporting marketing with researching various activities/activations and presenting findings clearly
  • Updating and maintaining various tracking documents and reporting on the success of different activities
  • Developing and implementing a sales process to help close deals.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.

Sunfish Dataon Philippines

Manager - Benefits Account
05.2022 - 03.2023

Job overview

  • Conduct market research and industry analysis to identify new business opportunities
  • Develop and implement strategies to increase sales and revenue
  • Work closely with cross-functional teams, including engineers, designers, and marketers, to ensure that products are being developed on time and to high standards
  • Conduct competitive research and analysis to ensure that the product remains competitive in the market
  • Manage client relationships and act as the primary point of contact for key accounts
  • Develop and manage budgets, pricing, and forecasting for products
  • Stay up-to-date with industry trends and changes in the market to inform product development and business strategy.

OpenLearning

Partnership Leader
09.2021 - 12.2022

Job overview

  • Assisted managers in developing sales strategies, resulting in a 50% increase in revenue within six months
  • Conducted product demos to interested clients, utilizing a consultative approach that led to a 20% conversion rate
  • Managed reach-out campaigns, generating a pipeline of over 100 qualified leads per month
  • Oversaw the CRM system and collaborated with the Customer Success team, successfully onboarding 21 new partners
  • Identified and executed key partnership strategies, resulting in a 25% growth in partnership revenue
  • Maintained strong relationships with partners, ensuring an 80% partner satisfaction rate and high engagement with our platform
  • Led a team of partnership executives, providing guidance and support to achieve individual and team goals.

RealPage Inc.

Solutions Account Manager
04.2016 - 12.2021

Job overview

  • Managed a book of business consisting of SMEs and VTS, ensuring the evaluation of client health and providing proactive consulting, resulting in an 80% client retention rate
  • Analyzed and converted client data into RealPage products and systems, implementing requested products with a 100% accuracy rate
  • Conducted onboarding for new clients, driving increased adoption and retention, resulting in a 20% increase in client satisfaction
  • Consulted with Property Management Companies, ensuring 100% data and user migration to RealPage products, leading to successful service activations and increased customer satisfaction
  • Acted as a customer advocate, capturing feedback and reporting requests to Product Management and Development, resulting in product enhancements that aligned with customer needs
  • Conducted regular check-ins with clients, fostering strong relationships and providing proactive strategies, leading to a 50% increase in client satisfaction scores
  • Collaborated with sales, marketing, and technical teams on special projects and effectively resolved complicated issues, resulting in improved cross-functional collaboration and customer success
  • Managed the day-to-day activities of the team, promoting a pleasant working relationship and maintaining a high-quality professional work ethic.

Education

University of Marikina
Marikina City, Metro Manila, Philippines

Bachelor of Secondary Education from Mathematics
01.2008 - 05.2012

University Overview

Websites

Software

Communication Skills

Strategic Leadership

Account Management

Customer Relationship Management

Process Improvement

Critical Thinking and Analysis

Ms Office and G Suite

ERP, CRM and other softwares

Training and Onboarding

Timeline

Head of Customer Success
Highnote
08.2023 - Current
Executive Virtual Assistant - Associate
SuperCo
05.2023 - 03.2024
Manager - Benefits Account
Sunfish Dataon Philippines
05.2022 - 03.2023
Partnership Leader
OpenLearning
09.2021 - 12.2022
Solutions Account Manager
RealPage Inc.
04.2016 - 12.2021
University of Marikina
Bachelor of Secondary Education from Mathematics
01.2008 - 05.2012

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Jerome SolomonClient Success Manager