Being in the BPO Industry for almost 14 years honed these skills. This made me a better person than I was before and will make sure that I'll grow and achieve even more in the upcoming years of work
Hi, I’m
Jerome Pelobello
Pasay City
Summary
Overview
16
years of professional experience
Work History
Sutherland Global
GoDaddy Email, Sales and Website Support
12.2022 - Current
Job overview
- Built trusting relationships with clients through open and honest communication.
- Created and maintained knowledge base of articles to enable informed service across support team.
- Deployed problem solving, analytics and intuitive skills and offered productive solutions that met customer needs.
- Supported new client implementations through virtual training and educated customers on how to send payments.
TDCX
Support Ambassador
09.2020 - 10.2022
Job overview
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
VXI Global Ph
Technical Support
01.2020 - 09.2020
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Managed high levels of call flow and responded to Cable, Phone and Internet technical support needs.
Amazon Philippines
Customer Service
11.2019 - 01.2020
Job overview
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Tasked with data entry, records oversight and issue resolution for team of 15,000 customer service personnel.
- Immediately brought critical issues to customer service manager for resolution.
EXL Philippines
Pru Insurance Support
11.2018 - 07.2019
Job overview
- Evaluated adequacy and competitiveness of current pricing models for personal insurance products.
- Performed benefit calculations for retirement and terminated vested.
- Collected, analyzed and reviewed required reporting forms and corresponded with internal sources on compliance and legislation.
- Planned and designed investment models and shared numerical data and analysis to members of company.
West Technologies and Communications
Web Support
06.2018 - 11.2018
Job overview
- Configured and purchased domains for websites.
- Troubleshot issues with websites and fixed scripting and use issues.
- Coordinated with developers and designers to confirm websites are user-friendly, visually appealing and optimized for SEO.
- Utilized SEO techniques to optimize website content, improve search engine rankings, and increase traffic.
Eperformax Philippines
Customer Service Representative Agent
01.2018 - 06.2018
Job overview
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
West Contact Services Incorporated
Technical Support Rep
07.2015 - 01.2018
Job overview
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Sykes Asia Corp.
Technical Support
10.2014 - 03.2015
Job overview
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Convergys Phil.
Fraud Analyst
11.2013 - 10.2014
Job overview
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
Vision Credit Collection Services
Admin Officer
05.2012 - 01.2013
Job overview
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Vision Credit Collection Services
Collection Assistant
11.2011 - 05.2012
Job overview
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Developed and documented collection procedures and policies to comply with government regulations.
- Worked with customer to create debt repayment plan based on current financial condition.
- Established relationships with customers to encourage payment of delinquent accounts.
Mini stop Mart. Inc
Clerk
01.2008 - 01.2010
Job overview
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
Education
Padre Zamora Elementary School
Elementary
University Overview
Pasay City West High School
Secondary
University Overview
City University of Pasay (CUP)
Associate in Midwifery (Licensed), College
University Overview
Skills
Account Administration
Job Experiences
Job Experiences
- Mini stop Mart. Inc, Clerk, 2008-01-01, 2010-12-31
- Vision Credit Collection Services, Collection Assistant, 2011-11-01, 2012-05-31
- Vision Credit Collection Services, Admin Officer, 2012-05-01, 2013-01-31
- Convergys Phil., Fraud Analyst, 2013-11-01, 2014-10-31
- Sykes Asia Corp., Technical Support, 2014-10-01, 2015-03-31
- West Contact Services Incorporated, Technical Support Rep, 2015-07-01, 2018-01-31
- Eperformax Philippines, Customer Service Rep, 2018-01-01, 2018-06-30
- West Technologies and Communications, Web Support, 2018-06-01, 2018-11-30
- EXL Philippines, Online Support, 2018-11-01, 2019-07-31
- Amazon Philippines, Customer Service, 2019-11-01, 2020-01-31
- VXI Global Ph, Technical Support, 2020-01-01, 2020-09-30
- TDCX, Support Ambassador, 2020-09-01, 2022-10-31
- Sutherland Global, GoDaddy Email Support, 2022-12-01, Present
Age
Age
33
Sex
Sex
MaleCivil Status
Civil Status
MarriedHeight
Height
5'10
Weight
Weight
80kgsPlace Of Birth
Place Of Birth
Taytay, Sta.Cruz, MarinduquePersonal Information
Personal Information
Date of Birth: 01/14/1991
Timeline
GoDaddy Email, Sales and Website Support
Sutherland Global
12.2022 - Current
Support Ambassador
TDCX
09.2020 - 10.2022
Technical Support
VXI Global Ph
01.2020 - 09.2020
Customer Service
Amazon Philippines
11.2019 - 01.2020
Pru Insurance Support
EXL Philippines
11.2018 - 07.2019
Web Support
West Technologies and Communications
06.2018 - 11.2018
Customer Service Representative Agent
Eperformax Philippines
01.2018 - 06.2018
Technical Support Rep
West Contact Services Incorporated
07.2015 - 01.2018
Technical Support
Sykes Asia Corp.
10.2014 - 03.2015
Fraud Analyst
Convergys Phil.
11.2013 - 10.2014
Admin Officer
Vision Credit Collection Services
05.2012 - 01.2013
Collection Assistant
Vision Credit Collection Services
11.2011 - 05.2012
Clerk
Mini stop Mart. Inc
01.2008 - 01.2010
Padre Zamora Elementary School
Elementary
Pasay City West High School
Secondary
City University of Pasay (CUP)
Associate in Midwifery (Licensed), College
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