JEROME PAULINES
IT PROFESSIONAL
Surigao City,SUN
Summary
Desktop Support Technician providing hardware and software troubleshooting for students and staff in a school environment. Installs operating systems, checks device compatibility, and keeps classroom computers ready for daily use. Delivers calm, courteous support when users need help with access, setup, and basic system issues.
Overview
19
19
years of professional experience
Work History
IT Support/Computer Technician
NORTHEASTERN MINDANAO COLLEGES
01.2008 - Current
- Provide technical assistance and resources on a regular basis.
- Verify fresh hardware and software for compatibility with company systems.
- Uphold technology procedures in coordination with information technology teams.
- Install and maintain computer operating systems, hardware, and software packages.
- Diagnosed hardware and software issues to restore system functionality.
- Configured and installed operating systems and applications for optimal performance.
- Provided technical support for end-users, resolving inquiries effectively.
- Diagnosed and resolved hardware and software issues for diverse computer systems.
- Implemented system upgrades to enhance performance and security across campus networks.
IT Manager
Rheliable Business Management Services
06.2021 - 12.2025
- Collaborated with designers to implement user-friendly interfaces and enhance user experience.
Part-time T-shirt designer
TEE-DESIGNS.COM
01.2021 - 01.2021
- Designed typography and graphic design
Web Support
FLARE.NEMCO.EDU.PH
01.2021 - 01.2021
- Provided basic technical support for students in online class (Learning Management System website)
- Remained courteous and calm, even during moments of student dissatisfaction
- Streamlined IT support processes for increased end-user satisfaction and faster issue resolution.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
Education
DCS -
SYSTEM TECHNOLOGY INSTITUTE
Surigao City, Province Of Surigao Del Norte, Philippines01-2004
BSCS -
SAINT PAUL UNIVERSITY
Surigao City, Province Of Surigao Del Norte, Philippines01-2002
Skills
Computer hardware/software technician
Basic computer networking
Website support
Operating system installation
Hardware troubleshooting
Active Directory
Customer service
End user support
Issue triage
Incident documentation
Learning management system support
Written communication
Stakeholder coordination
User documentation
Conflict de-escalation
Remote support
Interests
game controller, bicycle, music notes, dancing
Timeline
IT Manager
Rheliable Business Management Services
06.2021 - 12.2025
Part-time T-shirt designer
TEE-DESIGNS.COM
01.2021 - 01.2021
Web Support
FLARE.NEMCO.EDU.PH
01.2021 - 01.2021
IT Support/Computer Technician
NORTHEASTERN MINDANAO COLLEGES
01.2008 - Current
DCS -
SYSTEM TECHNOLOGY INSTITUTE
BSCS -
SAINT PAUL UNIVERSITY