Jerome Parrilla
Ormoc City, Province Of Leyte,LEY
Summary
Dynamic customer service professional with a proven track record at Accenture, excelling in problem resolution and customer retention strategies. Recognized for enhancing customer satisfaction through effective communication and product knowledge. Adept at collaborating with teams to resolve complex issues, ensuring positive outcomes and fostering long-term client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Associate
Accenture
Cebu City, Province Of Cebu, Philippines
06.2017 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Worked closely with cross-functional teams to address complex client issues, demonstrating a commitment to providing exceptional service and maintaining long-term relationships.
Customer Sales and Service Expert
Teleperformance
Cebu
02.2015 - 04.2017
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
Education
Bachelor of Science - Agribusiness
Visayas State University
Baybay, Province Of Leyte, PhilippinesSkills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- Product knowledge
- Complaint handling
- Complex Problem-solving
- Sales closing
- Hospitality and accommodation
- MS office
- Work prioritization
- Customer retention strategies
- Professional telephone demeanor
Accomplishments
- Resolved product issue through consumer testing.
- Achieved Subject Matter Expert Role by helping the team provide a great scorecard to the project with accuracy and efficiency.
- Collaborated with team of 600 employees in the development of Project Blaze.
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Service Associate
Accenture
06.2017 - Current
Customer Sales and Service Expert
Teleperformance
02.2015 - 04.2017
Bachelor of Science - Agribusiness
Visayas State University