Jerome Palit-ang
San Juan
Summary
Committed to maintaining professional relationships, resolving inquiries, and ensuring customer satisfaction. Proven ability to work collaboratively while demonstrating empathy and professionalism in all interactions.
Overview
19
19
years of professional experience
Work History
CSR
TDCX
Cyber Omega Ortigas
09.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained detailed records of customer interactions to ensure proper follow-up and resolution of issues.
- Provided outstanding support to enhance customer satisfaction and foster positive service experiences.
CSR
Concentrix
Baguio City
08.2014 - 08.2021
- Maintained customer satisfaction with strategies focused on addressing needs and resolving concerns.
- Clarified customer issues and determined root causes to resolve complaints effectively.
- Answered customer telephone calls promptly to minimize on-hold wait times.
CSR Sales
Sitel
Baguio City
10.2013 - 08.2014
- Engaged with customers to build rapport and lasting relationships.
- Answered inquiries regarding products and services, ensuring clarity and customer understanding.
- Completed orders and organized deliveries to meet customer timelines.
Promodiser Supervisor
MjimLeather
Baguio City, Philippines
11.2008 - 09.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
Cashier
Greenwich Corporation
Baguio City
07.2007 - 01.2008
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
Bachelor of Science - Business Administration And Management
ABE International College of Business
Urdaneta, Pangasinan05.2006
Skills
- Customer Data Confidentiality
- Strong Service Mindset & Courtesy
- Handling Difficult Customers
- Order & Refund Processing
- Upselling Products and Services
- Call Documentation
- Issue & Complaint Resolution
- Customer Account Management
- Building Customer Trust & Loyalty
- Answering Customer Questions via email, chat and over the phone
References
- Kim Jan, Guzman, Team Coach, 09278134905, Concentrix Baguio, Baguio
- Leonor, Agngarayngay, Quality Analyst, 09163785435, Concentrix Baguio, Baguio
- Rodvin, Rivera, Customer Service Rep., 09052879339, Accenture Manila, Manila
Timeline
CSR
TDCX
09.2022 - Current
CSR
Concentrix
08.2014 - 08.2021
CSR Sales
Sitel
10.2013 - 08.2014
Promodiser Supervisor
MjimLeather
11.2008 - 09.2013
Cashier
Greenwich Corporation
07.2007 - 01.2008
Bachelor of Science - Business Administration And Management
ABE International College of Business
Character References
- KimJan Guzman – Team Coach, Concentrix Baguio 📱09278134905
- Leomar Agngarayngay – Quality Analyst, Concentrix Baguio 📱09163785435
- Rodvin Rivera – Customer Service Rep. Accenture Manila 📱09052879339