Jerome Nunag
Senior Support Engineer
BAGUIO
Summary
Dynamic and results-driven professional with extensive experience in support engineering, cloud services, and customer-oriented roles. Proven ability to troubleshoot complex issues, manage projects, and deliver high-quality support. Strong sales background with experience in customer negotiations, complemented by a side hustle in car sales across Luzon and Cebu. Adept at working in fast-paced environments with a strong commitment to customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Support Engineer
TTEC Digital
10.2022 - Current
- Handling Help Desk Analyst support for AWS clients
- Providing technical support and troubleshooting, fostering strong client relationships
Real Estate Research Analyst
Freelance / Virtual Assistant
03.2021 - 09.2022
- Verified addresses, phone numbers, and employment history for real estate projects in Austin, Texas
Account Specialist II
JP Morgan Chase
12.2019 - 03.2021
- Managed customer and sales support for financial accounts and mortgage services
Service Engineer / Market Research Analyst
Aeroton Technologies SDN.BHD.
05.2018 - 11.2019
- Supported equipment installation and maintenance
- Analyzed consumer preferences and competitor data
- Managed inventory and procured chemicals for ESD Apparel Services
Account Specialist II
JP Morgan Chase
02.2017 - 03.2018
- Provided customer and sales support for financial products and credit cards
Intraday Coordinator / Minor Data Analyst Role
Convergys Baguio & TGU Cebu
08.2013 - 09.2016
- Managed intraday staffing, scheduling, and attendance
- Created reports, dashboards, and visualizations for client support
Business Associate (Customer/Sales)
AEGIS People Support
08.2011 - 06.2013
- Financial loan account support, providing comprehensive customer service
Sales Outbound Specialist / Customer Support
Stream Global Services
06.2009 - 08.2011
- Top Agent recognition (2 months), Top 10 Agent (6 months)
- Awarded Top Sales Support Professional for US telecommunications account
Technical/Customer Support Representative
Telenet
09.2008 - 07.2009
- Managed US-based telecommunication customer issues
IP/DSL Installer
FASTEL SERVICES CO (PLDT Contractor)
08.2007 - 09.2008
- Installed and troubleshot PLDT internet services
Car Seller & Negotiator [Freelance Projects]
Self Employed
06.2016 - Current
- Additional Experience and Side hustle I Acted as a buyer-seller negotiator for vehicle sales across Luzon and Cebu, successfully facilitating deals and building a network of buyers and sellers, demonstrating negotiation, sales, and customer service skills.
Education
Bachelor of Science - Electronics and Communications Engineering
University of The Cordilleras
Skills
- AWS Cloud Services
- Amazon Connect
- Network and Computer Troubleshooting (Software and Hardware)
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- ServiceNow Platform
- Data Analytics
Side Hustle Experience
Car Seller & Negotiator (Luzon to Cebu), Acted as a buyer-seller negotiator for vehicle sales across Luzon and Cebu, successfully facilitating deals and building a network of buyers and sellers, demonstrating negotiation, sales, and customer service skills.
Timeline
Senior Support Engineer
TTEC Digital
10.2022 - Current
Real Estate Research Analyst
Freelance / Virtual Assistant
03.2021 - 09.2022
Account Specialist II
JP Morgan Chase
12.2019 - 03.2021
Service Engineer / Market Research Analyst
Aeroton Technologies SDN.BHD.
05.2018 - 11.2019
Account Specialist II
JP Morgan Chase
02.2017 - 03.2018
Car Seller & Negotiator [Freelance Projects]
Self Employed
06.2016 - Current
Intraday Coordinator / Minor Data Analyst Role
Convergys Baguio & TGU Cebu
08.2013 - 09.2016
Business Associate (Customer/Sales)
AEGIS People Support
08.2011 - 06.2013
Sales Outbound Specialist / Customer Support
Stream Global Services
06.2009 - 08.2011
Technical/Customer Support Representative
Telenet
09.2008 - 07.2009
IP/DSL Installer
FASTEL SERVICES CO (PLDT Contractor)
08.2007 - 09.2008
Bachelor of Science - Electronics and Communications Engineering
University of The Cordilleras
Similar Profiles
INTURI MANASAINTURI MANASA
Chatbot Developer at Ttec DigitalChatbot Developer at Ttec Digital
MANIKANTHA NEKKALAPUDIMANIKANTHA NEKKALAPUDI
Senior Data Engineer at TTEC DigitalSenior Data Engineer at TTEC Digital
Pravallika ChittaPravallika Chitta
Associate Consultant at TTEC DigitalAssociate Consultant at TTEC Digital
SHEENA C. BOCLONGANSHEENA C. BOCLONGAN
ESL Teacher at Speak EC Online ServicesESL Teacher at Speak EC Online Services
Junelen BoguenJunelen Boguen
Registered Nurse at Desert Valley HospitalRegistered Nurse at Desert Valley Hospital