Jerome Mina
IT System Specialist
Quezon City
Summary
Results-driven IT System Specialist with proven expertise in system administration, cloud security, and IT operations. Experienced in AWS, Azure Active Directory, Google Cloud Platform, Microsoft 365, Intune, and Google Admin Console, with a strong background in IT risk management and end-user support. Skilled in designing secure IT solutions, managing infrastructure, and ensuring operational continuity. Adept at troubleshooting complex systems, administering cloud platforms, and implementing IT service management (ITSM/ITIL) practices to improve productivity and system reliability.
Overview
3
3
years of professional experience
2
2
Languages
Work History
IT System Specialist
Numbers That Matter PH
Mandaluyong
03.2025 - Current
- Lead IT infrastructure and systems administration, ensuring high availability and security across platforms.
- Implement IT security measures, including access control, endpoint protection, and cloud security monitoring.
- Manage employee onboarding/offboarding, ensuring compliance with company IT and data privacy policies.
- Support integration of Google Workspace and Zoho Projects for streamlined collaboration.
- Provide advanced troubleshooting for hardware, software, and networking issues, reducing downtime for staff.
- Oversee IT asset management, data backups, and patch management to ensure business continuity.
IT Operations Associate (Contract)
Thinking Machines Data Science
Taguig City
01.2023 - Current
- Delivered end-to-end IT support for 100+ staff, managing laptops, devices, and internal platforms.
- Administered AWS, Microsoft Intune, Google Cloud Platform, and Google Admin Console for secure and efficient operations.
- Managed Jira service desk and Slack workflows to streamline IT support requests.
- Implemented network and system security controls, enhancing IT risk management compliance.
- Supported rollout of new software tools across the company, improving adoption and efficiency.
- Maintained IT asset inventory and access control to ensure compliance with security policies.
Cloud Security Engineer
Trend Micro Inc.
Pasig
07.2022 - 01.2023
- Provided technical support on cloud security solutions, assisting end-users with secure deployments.
- Diagnosed and resolved security-related issues across operating systems (Windows, macOS, Linux) and networks.
- Configured endpoint security, VPNs, and cloud-based protection tools to enhance data security.
- Conducted vulnerability assessments, applied security patches, and ensured compliance with corporate security policies.
- Collaborated with IT specialists to troubleshoot Active Directory and server security issues.
- Delivered remote support (RDP, AnyDesk, TeamViewer) to global clients, ensuring secure configurations and system reliability.
Education
Bachelor of Science - Information Technology
Quezon City University
Quezon City06-2022
Skills
- Cloud & Platform Administration: AWS, Google Cloud Platform, Google Admin Console, Microsoft Intune, Azure Active Directory, Microsoft 365 Admin Center
- Security & Compliance: Cloud security, IT risk management, endpoint protection, access control, cybersecurity best practices
- Networking & Infrastructure: Network configuration, VPN, firewalls, server administration, troubleshooting
- IT Operations & Tools: Jira, Google Workspace, Zoho Projects, ITSM, ITIL-based workflows, Service Desk Management
- Technical Support: Windows, macOS, Linux troubleshooting, remote support (RDP, TeamViewer, AnyDesk)
- Other Skills: Asset inventory, system upgrades, onboarding/offboarding, process automation, patch management
Hardware troubleshooting
Incident management
Application support
IT infrastructure
Network protocols
Software development
Information security
Network administration
ITIL processes
Hardware installation
Timeline
IT System Specialist
Numbers That Matter PH
03.2025 - Current
IT Operations Associate (Contract)
Thinking Machines Data Science
01.2023 - Current
Cloud Security Engineer
Trend Micro Inc.
07.2022 - 01.2023
Bachelor of Science - Information Technology
Quezon City University