Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JEROME MAITIM

JEROME MAITIM

Davao City

Summary

Highly organized and detail-oriented professional with a strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

HOMR
07.2023 - 10.2023
  • Act as the inbound and outbound communication channel for all orders with homeowners and service providers
  • Operate and update our service request and work order systems for 100's of homes
  • Review appointments and tasks to ensure service delivery is on time
  • Resolves issues using critical thinking and context clues when orders are delayed or service providers make mistakes
  • escalate challenges quickly with a solution

Property Maintenance Coordinator

Poplarhomes
06.2021 - 07.2023
  • Resolve maintenance concerns
  • Contact vendor for setting up schedules for repairs/replacement
  • Move In | Move Out Inspection | reports | assessments | Invoice Drafting
  • Gathered and organized materials to support operations.
  • Entered data, generated reports, and produced tracking documents.

Account Executive

Flatworld Solutions
06.2018 - 06.2021
  • Manage members Hotel, Flight, Car, and etc through company portal
  • Reservation changes such as; rescheduling, cancellation, refund, rebooking etc
  • Coordinate directly with other hospitality vendors.
  • Trained clients on product features and updates to secure buy-in.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Prepared additional quotes for current clients to upsell products and services.

Billing & Sales | Technical Representative

VXI Global Service & Solutions
11.2015 - 11.2016
  • Answer Technical, Billing and Sales inquiries
  • Process order
  • New Account Creation
  • Account Migrations

Technical & Customer Support Representative

Sutherland Global Services
11.2014 - 11.2015
  • Virus removal/Scanning
  • Install | Uninstall unwanted/wanted programs
  • Computer tune up
  • Threat detection
  • Online Troubleshooting

Education

Bachelor of Science - Information Technology

University of Southeastern Philippines
03.2014

Skills

  • Property Management
  • Account Management
  • Technical Skills
  • Customer Service
  • Data Entry
  • CRM Software
  • Schedule Coordination
  • Point of Contact
  • Regulatory Compliance
  • MS Office
  • Customer service and support
  • Effective Multitasking

Certification

  • Fair Housing Law Training
  • Google Ads Certification

Timeline

Scheduling Coordinator

HOMR
07.2023 - 10.2023

Property Maintenance Coordinator

Poplarhomes
06.2021 - 07.2023

Account Executive

Flatworld Solutions
06.2018 - 06.2021

Billing & Sales | Technical Representative

VXI Global Service & Solutions
11.2015 - 11.2016

Technical & Customer Support Representative

Sutherland Global Services
11.2014 - 11.2015

Bachelor of Science - Information Technology

University of Southeastern Philippines

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JEROME MAITIM