JEROME LORENZO
Service Crew
Laoag,Ilocos Norte
Summary
Dynamic and results-driven professional with a proven track record at Jollibee Kalayaan Makati, excelling in cash handling accuracy and workplace safety. Recognized for enhancing customer satisfaction through effective service and maintaining high cleanliness standards. Adept at stock replenishment and fostering teamwork to achieve operational excellence in fast-paced environments.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Store Crew
Chooks-to-go Ilocos Norte
04.2026 - Current
- Assisted in daily operations through effective customer service and order management.
- Maintained cleanliness and organization of store to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to ensure timely product availability on the sales floor.
Cleaner
Dericks Travellers Inn
05.2025 - 02.2026
- Maintained sanitation standards in guest rooms and public areas to ensure optimal cleanliness.
- Operated cleaning equipment, including vacuum cleaners and floor polishers, for efficient operations.
- Ensured proper disposal of waste and recyclables in compliance with company guidelines.
- Assisted with inventory management of cleaning supplies and equipment to support operations.
- Organized industrial cleaning products while adhering to strict safety procedures.
- Enhanced customer satisfaction by delivering timely maintenance of clean restrooms and public spaces.
Service Crew
Jollibee Kalayaan Makati
11.2025 - 12.2025
- Provided efficient customer service by taking orders and processing payments accurately.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Collaborated with team members to ensure timely food preparation and delivery.
- Assisted in training new staff on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly to foster satisfaction and loyalty.
- Implemented best practices for food safety and hygiene compliance during service operations.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
Grocery Bagger
Puregold Laoag
11.2022 - 08.2023
- Assisted customers with bagging groceries efficiently to enhance checkout experience.
- Maintained cleanliness and organization of bagging area to ensure safety and efficiency.
- Collaborated with team members to improve workflow during peak shopping hours.
- Followed safety protocols while handling fragile items to minimize breakage.
- Provided exceptional customer service by addressing inquiries and assisting with product location.
- Supported training of new staff on proper bagging techniques and customer interaction standards.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Improved customer satisfaction by providing efficient and friendly bagging services.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Handled customer inquiries in a polite manner, directing them to appropriate departments when necessary.
- Contributed to store''s positive reputation by consistently demonstrating professionalism and dedication to customer service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Collaborated with fellow employees to maintain a well-organized work environment for optimal productivity.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted cashiers with swift transactions for a streamlined checkout experience.
- Respected company policies regarding waste reduction, using eco-friendly bags or reusable containers when possible.
- Supported store management in restocking shelves during slow periods, ensuring product availability for customers.
- Worked together with cashiers to guarantee customer satisfaction.
- Answered customer inquiries and provided product guidance.
- Inspected items for defects and damage.
- Packaged fragile items with cushioning material.
- Counted items to verify accuracy of orders.
- Re-packaged damaged or incorrectly packaged items.
- Assembled boxes, cartons and containers to package items.
- Sealed containers and packages with glue, tape or other materials.
Education
Naguillan Elementary School
Naguillan Nueva Era Ilocos NorteNo Degree -
Data Center College of The Philippines
Brgy 1 Laoag Ilocos NorteNo Degree -
Nueva Era National High School
Poblacion Nueva Era, Ilocos Norte Skills
Workplace safety
Cleanliness and hygiene
Cash handling accuracy
Stock replenishment
Timeline
Store Crew
Chooks-to-go Ilocos Norte
04.2026 - Current
Service Crew
Jollibee Kalayaan Makati
11.2025 - 12.2025
Cleaner
Dericks Travellers Inn
05.2025 - 02.2026
Grocery Bagger
Puregold Laoag
11.2022 - 08.2023
Naguillan Elementary School
No Degree -
Data Center College of The Philippines
No Degree -
Nueva Era National High School