Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Jerome Lim

Jerome Lim

Quality Management System Manager, Company Security Officer
Cabuyao, Province Of Laguna,LAG

Summary

Proactive and meticulous Quality, Safety and Security Specialist, with over 20 years of experience in Different type of industry such as Electronics, Food, Fast Moving Consumer Goods, and Maritime Shipping,. Proficiencies in quality control, customer relations, Auditing SQMS, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

20
20
years of professional experience
30
30
Certifications

Work History

Quality Management System Manager

Phil National Lines Inc.,
07.2021 - Current
  • Handling company's SQMS Manual, Ship Security Plan and conduct review and revisions.
  • Act as the Internal Audit Chairman and spearhead Internal Audit for both ashore and onboard the ships. This is in reference with the applicable ISO standards as well as ISM, ISPS and other related requirements.
  • Reports issued Nonconformities of every Department to Top Management and conducts verification/follow up of effectiveness of corrective actions.
  • Conducts Management review, Document review and Security review.
  • Assisted the Designated Person and Admin Head in maintaining SQMS Manual and implementing procedures. Ensure proper dissemination/distribution of new and/or revised procedures, memos, etc. both ashore and onboard the ships.
  • Established SQMS Training Calendar and Facilitate trainings in accordance with the training Needs for both ashore and shipboard personnel.
  • Conduct Budget Forecasting, strategic planning, Cost Reduction for Admin Department
  • Established Key Performance Indicator Reporting to Top Management.
  • Assigned as the Company Security Officer accredited by Office for Transportation Security.
  • Performs any other tasks assigned by the Top Management

Quality Management System Specialist

Asia Brewery Inc.
07.2017 - 03.2021
  • Acted as the Internal Audit Chairman responsible for establishing Audit Programme, Conducting Audit, issuance of NC, Follow up of Corrective action and committed for continual improvement of the Food Safety Management Systems, Quality Management Systems, Energy Management Systems, and HACCP.
  • Acted as the Food Safety team leader and manages the Food Safety Management Team for implementation of the Prerequisite Programmes (PRPs) and performing the Hazard Analysis Critical Control Point.
  • Established Training Calendar for FSQMS and Monitor and Facilitate Trainings.
  • Spearheaded the Department Document Control (DDC) of the Company.
  • Organized KAIZEN projects of each Department.
  • Supported the Implementation of the Energy Management System of the Company.
  • Organized the Management Review with the Department Heads and Top Management.
  • Monitoring of the prerequisite programs of the Food Safety Management System
  • Prepares the Department Budget Forecasting and Strategic Planning
  • Monitoring of the key Performance of each Departments.
  • Monitoring of the issued Non-conformities and conduct verification and follow up audit activities.
  • Performs any other tasks assigned by the VP/Plant Manager from time to time

Quality Inspector

BAG Electronics (Formerly Trilux)
01.2004 - 05.2019
  • Conducts in-process, outgoing inspection, electrical outgoing testing, and/ or eeprom reading on sampling basis in accordance to applicable inspection criteria.
  • Checks the calibration status of inspection, measuring or test equipment to be used for inspection.
  • Identifies the product status with respect to inspection results as applicable.
  • Identifies and segregates, if necessary, the product which does not conform to inspection criteria to prevent its unintended use or delivery.
  • Informs responsible person of the nonconforming product to prevent its further processing or use, as necessary, and requires corrective action.
  • Records the result of inspection conducted on appropriate log sheets or forms.
  • Prepares weekly and monthly inspection and process quality audit reports.
  • Reports to his superior any problem encountered for proper action and feedback the result of actions in order to assess effectiveness.
  • Helps perform certification of production operators
  • Performs quality audits
  • Follows all procedures and work instructions affecting his area of responsibility.
  • Perform other task that may be assigned as long as properly trained on the task
  • Ensures product requirements have been met in accordance to applicable quality criteria at appropriate stages of product realization
  • Holds products until the planned arrangements have been satisfactorily completed, unless otherwise approved by a relevant authority.
  • Assigned as Internal Quality Auditor for ISO 9000:2001 Quality Management System

Total Quality Management Specialists

EMS Components Assembly Inc.
03.2017 - 07.2017
  • Conduct management system audit / formulates, evaluates and monitors quality system performance for continuous improvement.
  • Provide effective leadership in coordinating projects and policy development activities.
  • Determination and implementation of company policy; conduct analyses of a wide range of customer policies and requirements involving organization, procedures, and services.
  • Prepare clear and concise reports and recommendations and present them effectively both in written and oral form.
  • Prepare and assist in the development of audit plans/ schedules.
  • Supports Customer Audit quality system & document requirements.
  • Monitors the completion of audits from audit planning to closure of Corrective and Preventive Action Report (CPAR).
  • Ensure CPAR investigations are conducted and root causes are identified.
  • Present audit reports to top management, as needed.
  • Provides Total Quality Management training/ orientation to related employees.
  • Perform other duties as may be deemed necessary for the efficient operation of the department.

Operations Focal for Payment & Loyalty

PILIPINAS SHELL PETROLEUM CORPORATION
07.2016 - 03.2017
  • Responsible for SMAC (SM Advantage Card) Enrollment Process of all Shell Sites in the Philippines.
  • Responsible for Reimbursement process of all Shell Sites in the Philippines.
  • Responsible for SMAC Points Billing Process of all Shell Sites in the Philippines
  • Responsible for Merchant Accreditation.
  • Prepares Weekly Redemption Items report for PAYLO manager approval.
  • Coordination with Logistics Contractor to ensure the Reward Items and Collaterals are delivered on time.
  • Ensure a healthy inventory of rewards items to avoid stock out.
  • Handles Site Redemption Verification and Follow-up.
  • Support site marketing events.
  • Support site concerns and customer concerns.
  • Support in conducting trainings to all Shell Sites

Quality Enhancement Group Assistant

Delbros Waterfront Leasing Inc.
12.2015 - 07.2016
  • Assists the QEG Manager in all tasks concerning the QEG Department.
  • Acts as Document Control Officer to all departments of the company.
  • Assists in conducting a review of Master Operating Procedures, Work Instructions, Guidelines, Table of Organization, and Job Descriptions.
  • Assists in conducting process verification and enhancement to all departments.
  • Conducts time in motion and identification of process improvement.
  • Prepares Weekly and Monthly Reports.
  • Performs any other task and duties which may be assigned from time to time

Customer Relations Assisstant Supervisor

Gardenia Bakeries Philippines Inc.
07.2012 - 12.2015
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Supervises Training and monitoring of Plant tour Crews
  • Conducts Strategic Planning for Integrated Customer Relations Department.
  • Conducts Planning of Department budget for both CAPEX and OPEX.
  • Prepares Product Requests (PR) and Product Orders (PO) for the department.
  • Prepares MANCOM monthly report and Department CAPEX and OPEX monitoring.
  • Handles customers; complaints: records details of the complaints, coordinates with the concerned for necessary action to be taken and follows-up action taken if probably attended to.
  • Spearheads plant tour program and ensure activity’s orderliness and effectiveness.
  • Gathers relevant information from customers and other clients and keeps an updated record/file for proper documentation.
  • Meets with appropriate marketing or sales representatives to discuss communication needs or participate as a member of the marketing team.
  • Assists in the conduct of marketing activities.
  • Assists in the conduct of corporate events including public relations and social responsibility.
  • Prepares and reviews daily, weekly, and monthly reports.
  • Prepares ISO-related reports/documents and will act as the Marketing, Sales, and Logistics
  • Facilitates training to all Plant Tour personnel
  • Assigned as Department Document Controller, Internal Quality Auditor, and HACCP Auditor
  • Performs any other tasks assigned by the CRM Manager.

Education

Bachelor of Science - Clinical Psychology

Polytechnic University of The Philippines
Santa Rosa, Province Of Laguna, Philippines
04.2001 -

Skills

Budget Administration

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Accomplishments

Accredited by Office for transportation Security as Company Security Officer.

Certified Internal Auditor

Certified Trainer for Quality Management Systems, Food Safety Management Systems and other Soft Skills and Technical Skills trainings.

Certification

Company Security Officer

Timeline

Company Security Officer

10-2022

Quality Management System Manager

Phil National Lines Inc.,
07.2021 - Current

Internal Audit training

07-2020

ISO 50001:2011 Energy Management System

08-2019

Train the Trainers

07-2019

Job Competency Profiling

03-2019

Food Allergen Management Training Course

03-2019

ISO 9001:2015 Awareness

02-2019

Environmental Monitoring Program Seminar

01-2019

Six Thinking Hats

10-2018

7 Habits of Highly Effective People

09-2018

Energy Management System Internal Audit Training

09-2018

Energy Management System (ISO 50001) Standard Training

09-2018

Presentation Skills Training

09-2018

Energy Management System (ISO 50001:2011) Implementation Training

07-2018

Updates of FSSC 22000 version 4.1

07-2018

Food Defense

07-2018

Food Fraud

07-2018

FSSC 22000 Food Safety Systems Certification – Introduction Course Version 4.1

05-2018

ISO 22000:2005 and HACCP Methodology Training

10-2017

Quality Management System Specialist

Asia Brewery Inc.
07.2017 - 03.2021

IATF 16949:2016 Transition Training Course

06-2017

Risk Based Thinking ISO 9001:2015 Transition (April, 2017)

04-2017

Total Quality Management Specialists

EMS Components Assembly Inc.
03.2017 - 07.2017

Operations Focal for Payment & Loyalty

PILIPINAS SHELL PETROLEUM CORPORATION
07.2016 - 03.2017

Quality Enhancement Group Assistant

Delbros Waterfront Leasing Inc.
12.2015 - 07.2016

Hazard Analysis Critical Control Point (HACCP) Training

09-2014

Enhancing Auditing Skills Training Workshop

03-2014

How to Deliver Extraordinary Customer Service

04-2013

Discover the Cure for Cranky Customers

04-2013

How to Handle Difficult People

10-2012

Customer Relations Assisstant Supervisor

Gardenia Bakeries Philippines Inc.
07.2012 - 12.2015

KAIZEN Management System (LEAN Manufacturing)

12-2008

Internal Quality Audit

03-2008

Basic Trainer’s Skills

08-2007

Quality Process Audit Training

07-2006

Quality Inspector

BAG Electronics (Formerly Trilux)
01.2004 - 05.2019

Bachelor of Science - Clinical Psychology

Polytechnic University of The Philippines
04.2001 -

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Jerome LimQuality Management System Manager, Company Security Officer