Dynamic and dedicated food service professional with a proven track record at Cabalen, enhancing customer satisfaction through effective multitasking and persuasive communication. Recognized for maintaining high cleanliness standards and resolving guest concerns swiftly, ensuring memorable dining experiences and seamless event operations.
Hi, I’m
JEROME ERVAS
Las Pinas, Metro Manila,00
Summary
Overview
7
years of professional experience
Work History
Cabalen
Food Waiter
01.2023 - Current
Job overview
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
- Handled customer complaints diplomatically by listening attentively to concerns and working towards a satisfactory resolution.
- Improved overall efficiency by assisting coworkers during peak hours or as needed to maintain smooth operations.
Marcelino
Banquet Waiter
01.2018 - 03.2020
Job overview
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Executed synchronized meal service simultaneously serving multiple guests.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
- Handled high-pressure situations with professionalism, maintaining a calm demeanor during busy events.
Education
Magsaysay Institute Hospitality And Culinary ArtsMakati City, Metro Manila, Philippines
GED
University Overview
Paranaque National High SchoolParanaque City
High School Diploma
04-2019
University Overview
Skills
- Effective multitasking
- Commitment to customer satisfaction
- Proficient in cleanliness standards
- Appropriate business presentation
- Ensuring accuracy in order management
- Food and wine pairing
- Persuasive communication skills
- Customer engagement
Languages
English
Upper intermediate (B2)
Timeline
Food Waiter
Cabalen
01.2023 - Current
Banquet Waiter
Marcelino
01.2018 - 03.2020
Magsaysay Institute Hospitality And Culinary Arts
GED
Paranaque National High School
High School Diploma
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