Jerome Dela Cruz
Quezon City, Metro Manila
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
On the Job Trainer
Concentrix
11.2000 - Current
- Trained New hired and tenured employees to execute tasks in accordance with applicable specifications and procedures.
- Enhanced trainee retention by developing comprehensive and interactive training materials.
- Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.
Education
Bachelor of Science - Computer Engineering
STI Cubao
P. Tuazon Blvd Corner 5th Ave Cubao, Quezon CitySkills
- Proficient in Delegating Tasks
- Team Development Coaching
- Effective Training Presentation
- Employee Motivation Strategies
- Effective Multitasking
Timeline
On the Job Trainer
Concentrix
11.2000 - Current
Bachelor of Science - Computer Engineering
STI Cubao
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