JEROME DECLARO
Naga City
Summary
Result-oriented Team Leader. Experienced both Customer Service and Sales Representative. Associate with excellent interpersonal and organizational skills. Goal achiever, self-motivated and highly initiative to manage busy workload. Able to rapidly gain product knowledge that provides excellent outcome and with best interest to contribute in company success.
Overview
11
11
years of professional experience
Work History
TELESALES
KOLLECT on Demand Limited
06.2024 - 10.2025
- Focused on taking both incoming and outgoing calls
- Providing excellent customer while making sales on each call
- Taking the initiative to action the “hot leads” as quick as possible
- Dealing with logistics for skips/skip bags update
- Weekly Sales and Performance Meeting
Lead Generation Specialist / B2B Sales Representative (WFH)
CAPILLARY LEARNING
10.2023 - 04.2024
- Identifying potential leads using company CRM, SEO and other social media platform
- Cold calling and attracts potential prospects using Pipedrive
- Client’s Monthly Performance meeting
Sales Team Leader (Bell Canada)
QUANTRICS ENTERPRISE
01.2023 - 08.2023
- Analyzed scores and Coached agent behavior individually that affects their overall performance using SMART planning
- Identified agent’s weakness, strength and what motivates them to do great
- Monitored and Evaluated calls to ensure positive behavior was observed, provided feedback, discussed team and global scorecard
- Ensured team engagement and team activity to have good relation within the team and the company
- Accomplished administrative works
Subject Matter Expert (Bell Canada)
QUANTRICS ENTERPRISE
01.2022 - 12.2022
- Assisted new hire employees once endorsed to the production
- Demonstrated good customer service and shared selling techniques
- Discussed training courses during ABAY
- Monitored agent behaviors and provide feedback to team leader as deposits for their coaching
- Processed expert at customer service, technical support and sales
Sales Representative / Customer service (Bell Canada)
QUANTRICS ENTERPRISE
06.2018 - 12.2021
- Provided excellent customer service to secure a certain sale
- Sell both Mobility & Residential Services such as Internet, Television programming and Home Phone package
- Focused on customer service & technical concerns
- Ensured customers gets quality assistance to maintain their services with Bell
Virtual Quality Analyst/Team Leader (Amazon)
Sutherland Global Services
10.2017 - 06.2018
- Listened and evaluated calls to ensure that all objectives are met
- Participated in every call calibration
- Handled new hire agents and provided quality coaching
Subject Matter Expert (Amazon)
Sutherland Global Services
12.2016 - 10.2017
- Supported new agents once endorsed to the production
- Handled Escalation calls
Customer Service Representative (Amazon)
Sutherland Global Services
06.2015 - 11.2016
- Providing information about the status of an order or shipment, processing returns, refunds, replacements and answering question about shipping rates
Sales Representative (FTD)
Sutherland Global Services
04.2015 - 06.2015
- Responsible in taking customer orders and secure it is being shipped to the correct address
Education
Bachelor of Science - Business Administration, Financial Management
Our Lady of Lourdes College Foundation
Daet, Camarines Norte01-2015
Skills
- Strategic Thinking
- Verbal and Written Communications
- Client Relationship Management
- Creative Problem Solving and Decision Making
- Active Listening and Trust-Building
- Strategic Selling
Timeline
TELESALES
KOLLECT on Demand Limited
06.2024 - 10.2025
Lead Generation Specialist / B2B Sales Representative (WFH)
CAPILLARY LEARNING
10.2023 - 04.2024
Sales Team Leader (Bell Canada)
QUANTRICS ENTERPRISE
01.2023 - 08.2023
Subject Matter Expert (Bell Canada)
QUANTRICS ENTERPRISE
01.2022 - 12.2022
Sales Representative / Customer service (Bell Canada)
QUANTRICS ENTERPRISE
06.2018 - 12.2021
Virtual Quality Analyst/Team Leader (Amazon)
Sutherland Global Services
10.2017 - 06.2018
Subject Matter Expert (Amazon)
Sutherland Global Services
12.2016 - 10.2017
Customer Service Representative (Amazon)
Sutherland Global Services
06.2015 - 11.2016
Sales Representative (FTD)
Sutherland Global Services
04.2015 - 06.2015
Bachelor of Science - Business Administration, Financial Management
Our Lady of Lourdes College Foundation