Jerome Danzalan
Pasig
Summary
Organized Logistics Specialist with 3 years of experience in project management and skill at multitasking with great prioritization and focus. Skilled at data analysis and streamlining operations for increased processing functionality and optimizing business profitability. Dedicated to solutions-oriented problem-solving and effective employee training.
Overview
6
6
years of professional experience
Work History
Senior Process Expert
Maersk Global Service Centres Philippines Ltd.
Pasig City
08.2019 - Current
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Created reports to provide insights into logistics operations and performance.
- Produced detailed and relevant reports for use in making business decisions.
- Evaluated current processes to develop improvement plans.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
Senior Process Executive
Tata Consultancy
Taguig City
12.2016 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer needs through competent customer service and prompt problem-solving via phone, email and web-based platforms.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
Bachelor of Science - Nursing
Adamson University
Manila, Philippines04.2007
Skills
- Process Management
- Service Level Agreements
- Root Cause Analysis
- Data Analysis
- Daily Reports
- International Shipments
- MS Office
- Multitasking Abilities
- Interpersonal Communication
- Attention to Detail
Timeline
Senior Process Expert
Maersk Global Service Centres Philippines Ltd.
08.2019 - Current
Senior Process Executive
Tata Consultancy
12.2016 - 07.2019
Bachelor of Science - Nursing
Adamson University
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