Jerome Clamana
Team Leader (BPO)
Santa Rosa, Province Of Laguna
Summary
Accomplished Team Leader at TeleTech Sta. Rosa, adept in Data Analysis and Conflict Resolution, significantly enhanced team productivity and individual performance through strategic coaching and efficient process implementation. Excelled in fostering a collaborative environment, demonstrating adaptability, and influencing team dynamics for optimal results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Team Leader
TeleTech Sta. Rosa
05.2022 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Education
Bachelor of Science - Nursing
De Ocampo Memorial College
Manila 03.2013 - 03.2013
Skills
Data Analysis
Task Prioritization
Reliability
Performance Management
Effective Communication
Adaptability and Flexibility
Influencing skills
Giving Constructive Feedback
Conflict Resolution
Tattoo artist
I'm also a professional Tattoo artist/Piercer with proper training and certification from Department of Health of the Philippines (D.O.H) proud member of Philippine Tattoo Artist Guild (Philtag).
Timeline
Team Leader
TeleTech Sta. Rosa
05.2022 - Current
Bachelor of Science - Nursing
De Ocampo Memorial College
03.2013 - 03.2013
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