JEROME CHRISTIAN BIRCO
Infosys BPM
Naic
2
years of professional experience
Results-oriented professional with expertise in strategic planning, project management, and client relations. Proven ability to deliver impactful solutions and drive organizational success through effective team collaboration and adaptability. Strong analytical skills and exceptional communication enhance stakeholder engagement and project outcomes.
Work History
Fraud and Dispute Associate
1 Year- Investigated and resolved complex transactions flagged as potentially fraudulent or disputed.
- Ensured compliance with financial regulations while addressing customer concerns about transactions.
- Collaborated with cross-functional teams to enhance fraud detection and prevention strategies.
- Analyzed transaction patterns to identify emerging fraud trends and vulnerabilities.
- Provided detailed reports on investigated transactions to support decision-making processes.
- Educated customers on fraud prevention techniques and dispute resolution procedures.
- Monitored ongoing transactions to proactively mitigate risks associated with fraudulent activities.
Contact Center Professional
- Assisting customer on their daily concerns which include the following:
- - Checking status of their orders
- - Providing recommendations on their inquiries
- Company Description
Assistant Optician
1 Year- Delivered exceptional customer support by addressing inquiries and resolving issues promptly.
- Provided comprehensive product guidance to customers, enhancing their understanding and satisfaction.
- Managed order processing efficiently, ensuring timely fulfillment and accuracy in deliveries.
- Conducted thorough prescription verification, guaranteeing correct eyewear specifications for patients.
- Communicated company description clearly to clients, enhancing brand awareness and trust.
- Collaborated with team members to improve operational efficiencies and streamline customer interactions.
Education
2-year Vocational graduate - Computer Science
Skills
Client support
Organizational time strategies
Strong attention to detail
Skilled in digital tools and technologies
Timeline
Fraud and Dispute Associate
Infosys BPM
01.2024 - 01.2025Read More
Contact Center Professional
KMC Solutions
01.2024 - 01.2024Read More
Assistant Optician
MicroSourcing
01.2023 - 01.2024Read More
Asian Institute of Science and Technology
2-year Vocational graduate from Computer Science
Read More