JEROME CAÑEZA
Cainta
Summary
Experienced and self-motivated leadership member with 5 years of experience overseeing performance figures and new account developments. Proven track record of collaborating with teams to achieve goals. A strong leader with the ability to increase morale and develop strategies to retain customers and client trust.
Overview
15
15
years of professional experience
Work History
Team Leader
Motif / TTEC
Cainta Rizal
2018.02 - Current
Program: eBay
· B2C and C2C, online marketplace where people buy and sell a variety of goods and services
· Providing customer service and implementing policies for those members who are in suspension and restrictions
Coach
October 2018 – October 2019
· Assisting Team leaders in driving performance
· Coaching and Support
Team Leader
November 2019 – January 2024
· Worked to support team performance
· Effectively build and maintained long lasting client relationship
· Collaborating with team members to identify growth opportunities and develop strategies
· Worked with customer service and product development departments to enhance overall customer experience
· Communicated the progress of quarterly initiatives
· Implemented client focused solutions to enhance results
Technical Support Representative
EGS
Eton Centris Quezon City
2014.02 - 2016.12
Program: Verizon Wireless
· Providing basic trouble shooting steps and sales for upgrading of services and plan
Technical Support Representative
IOPEX Technologies
BGC Taguig City
2012.09 - 2013.12
Program: Comcast Exfinity
· Providing basic trouble shooting steps and sales for upgrading of services and plan
Telemarketer
Lead Generation Specialist
Bangkok
2011.09 - 2012.07
· Qualifying possible investor in stock market based in the US and Europe
Customer Service Representative
West Contact Services
Makati City
2009.06 - 2011.07
Program: Comdata bank
· Proving basic customer service related to bank transactions and disputes
Education
BSIT - Information Technology
STI
Lipa City Batangas01.2008
Skills
- Goal-oriented Leadership
- Collaboration & Teamwork
- Negotiation
- De-escalation
- Customer Service
- Excellent Organization
- Conflict Resolution
- Coaching
- Feedback Sessions
References
Available upon request
Timeline
Team Leader
Motif / TTEC
2018.02 - Current
Technical Support Representative
EGS
2014.02 - 2016.12
Technical Support Representative
IOPEX Technologies
2012.09 - 2013.12
Telemarketer
Lead Generation Specialist
2011.09 - 2012.07
Customer Service Representative
West Contact Services
2009.06 - 2011.07
BSIT - Information Technology
STI