Jerome Banaag
Teacher
Lipa City
Summary
Adept at creative problem-solving and POS systems, my tenure at Alorica Philippines Inc. (Macy's) significantly enhanced customer loyalty and satisfaction. Leveraging sales expertise and empathetic communication, I led initiatives that improved retention rates and streamlined service delivery, embodying a commitment to excellence and team development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica Philippines Inc. (Macys)
08.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant
Mega Prime Foods Inc
01.2024 - 05.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
Warehouse Assistant
Taihan Precision Technology Philippines Inc
08.2018 - 09.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean workspace consistently; keeping aisles clear from obstructions promoting workplace safety.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Loaded and unloaded delivery trucks promptly for further distribution.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Supported timely delivery of orders by efficiently loading trucks according to established procedures and schedules.
- Collaborated with team members on special projects as needed, demonstrating adaptability and a strong work ethic.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Exhibited excellent problem-solving skills when confronted with logistical challenges or discrepancies in inventory counts.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
- Facilitated accurate inventory tracking by conducting regular audits and maintaining up-to-date records in the database system.
- Collaborated with other departments to optimize warehouse operations and keep production high.
Teacher
LCC Silvercrest School
06.2016 - 04.2018
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Promoted digital literacy by integrating technology into curriculum.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Spearheaded mentorship program for at-risk students, contributing to improved academic and behavioral outcomes.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
Service Crew Member
Dunkin Donuts C&J Delicious Donuts Inc
05.2009 - 05.2011
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
Education
Bachelor Of Secondary Education - Education
Kolehiyo Ng Lungsod Ng Lipa
Lipa City Batangas Philippines04.2016
Skills
POS systems expert
Languages
English
Upper intermediate (B2)
Certification
Customer Service Representatives
Interests
Create learning Environment, work outs,
Timeline
Customer Service Representative
Alorica Philippines Inc. (Macys)
08.2024 - Current
Customer Service Representatives
08-2024
Administrative Assistant
Mega Prime Foods Inc
01.2024 - 05.2024
Warehouse Assistant
Taihan Precision Technology Philippines Inc
08.2018 - 09.2023
Teacher
LCC Silvercrest School
06.2016 - 04.2018
Service Crew Member
Dunkin Donuts C&J Delicious Donuts Inc
05.2009 - 05.2011
Bachelor Of Secondary Education - Education
Kolehiyo Ng Lungsod Ng Lipa
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