Summary
Overview
Work History
Education
Skills
Timeline
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Jerom Dela Pena

Jerom Dela Pena

Antipolo

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Virtual Retail

Full Potential Solutions
01.2023 - Current
  • My role is to assist both new and existing customer I regards of getting a new product, devices, plans and services through chat
  • Have a target sales per week and key metrics to pass for the month
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

NBN Sales Representative

TPG Telecom
05.2022 - 12.2022
  • My role is to assist both new and existing customer in regards of their home broadband services and mobile plan services across the Australian country
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.

Customer Care Representative/Inbound Sales Representative

Results-CX
08.2017 - 05.2022
  • Inbound Sales
  • My role is to assist customer with their bill concerns, updates their mobile services and recommending the best plans that will suite them.
  • Process customer orders through CRM tools and keep tracking orders at the same time.
  • Process RMA kit for defective items or devices received by customer and order replacement part.
  • Listening to the customers needs to generate repeat sales
  • Keeping up to date on all products and informing customers of new products.
  • I have received awards and commendations both from the company and clients for providing good customer service and meeting their expectations.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Logged call information and solutions provided into internal database.

Contribution Acquisition Representative

PWNA(Partnership with Native American)
09.2011 - 07.2017
  • My role is to gather donation to a different donors/household in different states to help the organization to raise funds for our multiple programs and make a big impact to the Native Americans
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.


Local Store Marketing and Event Planner

McDonalds
04.2009 - 05.2011


  • Coordinated with participating vendors during event planning.
  • Coordinated schedules and timelines for events.

Education

Computer System Design and Programming -

AMA Computer Learning Center
06.2009 - 05.2011

High School - undefined

Saint Vincent Academy
06.2004 - 05.2006

Skills

    Consultative Sales

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Timeline

Virtual Retail

Full Potential Solutions
01.2023 - Current

NBN Sales Representative

TPG Telecom
05.2022 - 12.2022

Customer Care Representative/Inbound Sales Representative

Results-CX
08.2017 - 05.2022

Contribution Acquisition Representative

PWNA(Partnership with Native American)
09.2011 - 07.2017

Computer System Design and Programming -

AMA Computer Learning Center
06.2009 - 05.2011

Local Store Marketing and Event Planner

McDonalds
04.2009 - 05.2011

High School - undefined

Saint Vincent Academy
06.2004 - 05.2006

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Jerom Dela Pena