Jerold Manzo
Horiondo
Imus City, Cavite
Summary
Dynamic Customer Service Representative with a proven track record at Amazon Operation Services, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed escalated calls and trained new staff, ensuring high satisfaction and efficient operations. Committed to delivering exceptional service and timely solutions.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Service Representative
Amazon Operation Services Philippines Inc.
09.2019 - 01.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Managed timely and effective replacement of damaged or missing products.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Bachelor of Science - Maritime
Asian Institute of Maritime Studies
Pasay City 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Call center experience
Problem resolution
Critical thinking
Decision-making
Timeline
Customer Service Representative
Amazon Operation Services Philippines Inc.
09.2019 - 01.2025
Bachelor of Science - Maritime
Asian Institute of Maritime Studies
04.2001 -