Jerlyn May Perez

• Scheduling of deliveries.
• Sending emails to dispatch, active dispatch, hub or warehouse managers and/or account representatives.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Reviewed order data to verify transactions and shipping dates.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.

• Taking orders from customers in a professional and efficient manner.
• Track orders
• Update Restaurants menus
• Answer general Inquiries
• Accommodate unhappy customers
• Assist diners, drivers, and restaurants

• Parsing candidates' resumes from different job board websites
• (jobstreet, monster.com, indeed.com, LinkedIn, Compass)
• Calling potential and interested candidates/ applicants that best fits the specific opening position
• Conducting an initial interview for the applicants
• Editing the applicants' resumes based on the format that our client requires
• Conducting pre and post-assessment for the applicants
• Extending employees' contracts based on their performance.

Macy's Omni Channel( Retail Account) October 2019 – June 2020

• Assisting customers in good manners
• Track or reroute packages for customers
• Place order over the phone
• Help with bridal registries
• Answer General enquiries
• Refund or Reship Non‐Receipt Packages

XPO Logistics ( Logistics Account) June 2020 – January 2021

• Track packages
• Taking both inbound and outbound calls
• Scheduling and rescheduling to delivery dates
• Filling escalations
• Communicate with clients in regards with the packages

Talent Acquisition Team (Sourcing Department)
February 2021 ‐ May 2021

• Conducting pre‐screening interview
• Evaluate and assessing applicants
• Creating an output of the pre‐ screening interview results list which will be forward to the recruitment team and will be endorse to initial interview
• Answering applicants' inquiries

Grubhub Customer Care Tickets (Food Delivery Account)
June 2021 – August 2021

• Process refund or reshipment for non‐receipt items and/or damaged.
• Track orders
• Update Restaurants menus
• Answer General Inquiries
• Accommodate unhappy customers
• Assist diners, drivers, and restaurants