Jerimae Ramo
Manager And Data Analyst
Pasig, Metro Manila
Summary
Experienced with analyzing business operations and identifying improvement opportunities. Utilizes data-driven insights to guide strategic decision-making. Track record of fostering client relationships and delivering tailored solutions.
Overview
17
17
years of professional experience
15
15
years of post-secondary education
Work History
Data Analyst - Project-based
TAIO
03.2024 - 11.2024
- Developed and implemented strategic initiatives to enhance operational efficiency, leveraging data analysis tools to identify areas for improvement.
- Collects, process and analyzes data to uncover patterns or trends and present findings in an understandable manner.
- Work with various teams to understand data needs.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
Technical Support Specialist
Transcom
05.2023 - 07.2023
- Provided technical assistance to customers via phone, email, and chat, resolving issues with software and hardware products efficiently.
Services Financial Close and Review Manager
IQVIA Solutions Operations Center Phils Inc.
12.2016 - 12.2022
- Oversees team overall performance and the ability to lead goals and primary deliverables
- Ability to promote a culture that supports and nurtures learning throughout the team
- Oversaw compliance with quality assurance standards, conducting regular audits to maintain adherence to industry regulations.
- Led operational teams to optimize workflow efficiency, ensuring timely delivery of project milestones.
- Led cross-functional teams to streamline operational workflows, resulting in improved efficiency and reduction of turnaround times for project deliverables.
Internal Auditor
IQVIA Solutions Operations Center Phils Inc.
07.2015 - 12.2016
- Ensures compliance in accordance with the client's guidelines and processes
- Performing analytical procedures on different transactions, especially in the allocation of the charges
- Provides feedback and coaching to planners
- Conducted comprehensive audits of financial statements and operational processes, ensuring adherence to regulatory standards and internal policies.
Customer Service Associate
WNS Global Services
01.2010 - 06.2013
- Providing services to customers in terms of credit reporting
- Discussing aspects of credit availability
- Ensures within compliance with the FCRA
- Provided exceptional customer service by addressing inquiries and resolving complaints through effective communication and problem-solving techniques.
Customer Service Representative
Sitel
02.2008 - 03.2009
- Resolves products and services by accommodating customer needs and concerns
- Recommends potential products and services
Education
Bachelor of Science - Civil Engineering
University of Negros Occidental - Recoletos
01.2002 - 01.2007
High School - undefined
Himamaylan National High School
01.1998 - 01.2002
Elementary - undefined
Paaralang Sentral ng Himamaylan
01.1992 - 01.1998
Skills
Communication
Data analysis
Tableau
Analytical thinking
Time management
Process improvement
CRM and SalesForce
Data Entry
Timeline
Data Analyst - Project-based
TAIO
03.2024 - 11.2024
Technical Support Specialist
Transcom
05.2023 - 07.2023
Services Financial Close and Review Manager
IQVIA Solutions Operations Center Phils Inc.
12.2016 - 12.2022
Internal Auditor
IQVIA Solutions Operations Center Phils Inc.
07.2015 - 12.2016
Customer Service Associate
WNS Global Services
01.2010 - 06.2013
Customer Service Representative
Sitel
02.2008 - 03.2009
Bachelor of Science - Civil Engineering
University of Negros Occidental - Recoletos
01.2002 - 01.2007
High School - undefined
Himamaylan National High School
01.1998 - 01.2002
Elementary - undefined
Paaralang Sentral ng Himamaylan
01.1992 - 01.1998
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