JERICO MANDAING
Lucena city,Philippines
Summary
Operational professional with a background spanning dispatching, loan documentation, and customer-facing support. Brings structured communication, analytical thinking, and document handling to manage load status, resolve disruptions, and maintain accurate records while supporting drivers and internal teams.
Overview
1
1
Language
5
5
years of professional experience
Work History
DRIVER-REP (CUSTOMER SUPPORT)
Spotter.AI
Lemont, IL, USA
06.2024 - Current
- Provided exceptional driver relationship service.
- Liaised between drivers and the company to ensure effective communication and support.
- Assisted drivers in resolving concerns and grievances, enhancing overall satisfaction.
- Enhancing driver retention strategies.
- Developing daily dashboards for monitoring driver performance.
- Utilised problem-solving skills to address and resolve unforeseen travel disruptions swiftly.
- Reported any incidents or accidents immediately, completing necessary documentation for insurance purposes.
- Responded to driver inquiries about local areas and popular establishments. about the local area and advised on popular establishments.
- Created opportunities for drivers to share feedback and concerns. to create rapport and established long-term customer relationships through prompt and courteous service.
- Represented the highest standards of the brand when on the road.
DISPATCHER
Golden State Logistics and BNS logistics
06.2022 - 02.2024
- Compiled and organised building loads for transportation logistics, ensuring timely and efficient dispatch.
- Sourced and negotiated freight loads, enhancing overall logistics efficiency and reducing potential delays.
- Assigned drivers to vehicles, matching to appropriate routes.
- Assigning built loads to available drivers
- Confirmed drivers had proper instructions to perform duties safely.
- Updating the status of the loads' progress.
- Verified shipping destinations on maps, preventing driver delays and ensuring accurate deliveries.
- Collecting of BOLs and PODs from assigned drivers
- Maintained detailed records of all dispatch activities to ensure compliance with regulatory requirements.
- Used telephones and text messages to contact employees or emergency personnel.
LOAN OFFICER/ LOAN OPENER/ UNDERWRITER
Xpress Loans 911
07.2021 - 06.2022
- Determining applicants' qualification using the Company's algorithm.
- Structured loan applications for various applicants to ensure compliance with company standards.
- Submitted credit and loan applications to underwriters for verification, facilitating timely processing.
- Preparing documents to be submitted to the assigned underwriter
- Liaised with clients to collect and verify documents for credit analysis, ensuring accuracy and completeness. to gather necessary documentation and clarify financial information for credit analysis.
- Reviewed legal documents related to credit, such as contracts and loan agreements, to ensure compliance.
- Collaborated with sales and customer service teams to resolve credit issues, enhancing customer satisfaction and supporting business growth.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
- Built knowledge about latest banking products and services through ongoing training.
Education
BSEE -
Southern Luzon State University
01-2008
SECONDARY SCHOOL -
Marikina Science Highschool
01-1998
Skills
- Dispatch operations
- BOL processing
- Microsoft 365 proficiency
- Project management tools
- GPS operation
- Understanding of road laws
- Map reading
- Safe driving practices
- Customer Service
- Driver communication
- Driver engagement
- Strong Communication
- Problem-Solving
- Critical Thinking
- Negotiating
- Conflict resolution
- Stress handling
- Punctuality
- Safety awareness
LANGUAGE
English
Timeline
DRIVER-REP (CUSTOMER SUPPORT)
Spotter.AI
06.2024 - Current
DISPATCHER
Golden State Logistics and BNS logistics
06.2022 - 02.2024
LOAN OFFICER/ LOAN OPENER/ UNDERWRITER
Xpress Loans 911
07.2021 - 06.2022
BSEE -
Southern Luzon State University
SECONDARY SCHOOL -
Marikina Science Highschool