Jerico A. Mabbun
Cagayan
Summary
Hard working and motivated Employee with wide experience and record of success in food industry specifically in Managerial position and over all store operation. Solid history in balancing team performance, Customer Service, targets and business objectives. Dedicated to work closely with co-employees to maximize productivity and optimize procedures. Effective leader with good planning and organizational skills. Motivational leader and organizational problem solver with advanced supervisory,team building and customer service skills. Focused on using training ,monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
13
13
years of professional experience
Work History
STORE MANAGER / BARISTA
COFFEE BUDDY
2023.10 - 2024.06
- Recruit,hire,train, and supervise staff -Oversee scheduling of staff members -Monitor and maintain inventory
- Listen to customer preferences and make suggestions for menu items
- Perform maintenance and repairs on equipment
- maintain a clean and presentable environment within the cafe.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
BRANCH SUPERVISOR
TOBYS SPORTS
2022.08 - 2023.03
- Creating and managing team schedules.
- Supervise and train employees.
- Managing workflow Performance management.
- Handle customer and employee complaints.
- Monitor Sales and create performance reports.
- Motivated, trained and disciplined employees to meet performance benchmarks.
- Managed daily operations for smooth functioning, ensuring a high level of productivity.
SECTION SUPERVISOR-(FOOD DEPT)
PUREGOLD PRICE CLUB INC.
2021.11 - 2022.05
- CUSTOMER SERVICE- ensure the team is knowledgeable on the current pricing and promo of the section and maintain high quality service,long lasting relationship to all customers
- SALES- plans and develop strategies on how to generate more Sales
- INVENTORY- monitor stock movement, implement FIFO and ensure retail standards is implemented.
MANAGER
JOLLIBEE FOODS CORP
2017.10 - 2020.12
- Record production data in daily logs.
- Adhered to all standard operating procedures and complied with safety and quality processes.
- Oversaw completion of productivity goals and educate employees on stablish company processes.
- Customer service provider.
- Accomplished multiple tasks within established timeframes.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
SERVICE CREW
JOLLIBEE FOODS CORP
2011.09 - 2016.05
- Demonstrate the ability to perform other responsibilities including good work habits,reliability,punctuality and follow-through on commitments.
- To have expert knowledge in all area of task designated.
- To plan and prepare appropriately the assigned tasks..
- To design and implement effective strategies to develop self responsible/independent learners.
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Maintained a clean and organized work environment for improved customer experiences.
- To work collaboratively with other professionals and staff.
Education
Bachelor of Science - Bachelor of Science in Accounting Technology
CAGAYAN STATE UNIVERSITY
Aparri, Province of Cagayan, Philippines06.2016
Skills
- Operating System Experience: MS Windows Server
- Leadership Training And Development
- Customer Service
- Process Improvement
Time Management
Verbal and written communication
Staff Training and Development
Languages
Tagalog
English
References
- Maria mercedes Sol, Restaurant Manager, Jollibee Foods Corp, 09052856999
- Mavs dalia Hernandez, Senior Supervisor, Quorum Int. Inc- Tobys Sports, 09189858592
- Wilma Trinidad, Store Manager, Puregold Price Club Inc.- Allacapan Branch, 09159327035
- Mary Jane Atal, Owner, Coffee Buddy- Tuguegarao Branch, 09068987245
Timeline
STORE MANAGER / BARISTA
COFFEE BUDDY
2023.10 - 2024.06
BRANCH SUPERVISOR
TOBYS SPORTS
2022.08 - 2023.03
SECTION SUPERVISOR-(FOOD DEPT)
PUREGOLD PRICE CLUB INC.
2021.11 - 2022.05
MANAGER
JOLLIBEE FOODS CORP
2017.10 - 2020.12
SERVICE CREW
JOLLIBEE FOODS CORP
2011.09 - 2016.05
Bachelor of Science - Bachelor of Science in Accounting Technology
CAGAYAN STATE UNIVERSITY
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