Jerico Cortes
Trento Agusan Del Sur
Summary
Proven problem-solver and team developer, excelled at VXI Global Holdings by enhancing call center efficiency and customer satisfaction. Demonstrated strong communication and issue resolution skills, achieving performance targets. Skilled in customer communications and safety awareness, ready to bring reliability and a track record of success to your team.
Overview
6
6
years of professional experience
Work History
Call Center Agent
VXI Global Holdings
07.2023 - 01.2026
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Lane Attendant
RC Supermarket
01.2020 - 08.2022
- Conducted thorough opening/closing procedures to ensure the cleanliness and safety of the establishment.
- Enhanced customer satisfaction by providing timely and efficient lane assistance.
- Helped maintain inventory levels, ordering supplies as needed to ensure seamless operations.
- Assisted management in training new employees on company policies and procedures for consistent high-quality service delivery.
Education
No Degree - Bachelor of Secondary Education
Agusan Del Sur State College of Agri And Tech
Bunawan Agusan Del SurHigh School Diploma -
Pulang Lupa National High School
Pulang Lupa Trento Agusan Del Sur04-2019
Skills
- Customer communications
- Payment processing
- Team development
- Problem-solving skills
- Issue resolution
- Resolving issues
- Gathering information
- Reliability and punctuality
- Safety awareness
- Upselling strategies
Swimming, Scuba Diving , Arnis , Martial Arts.
This is the things that I like doing so when I am bored.
Timeline
Call Center Agent
VXI Global Holdings
07.2023 - 01.2026
Lane Attendant
RC Supermarket
01.2020 - 08.2022
No Degree - Bachelor of Secondary Education
Agusan Del Sur State College of Agri And Tech
High School Diploma -
Pulang Lupa National High School
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