Jerico Araza
Baguio City
Summary
Professional with experience in team supervision and cash handling, demonstrating a commitment to enhancing transaction efficiency and customer service quality. Developed training materials for new cashiers, resulting in reduced onboarding time and improved team knowledge. Managed cash register operations to ensure accurate cash handling and timely transaction processing, contributing to minimized discrepancies. Proven ability to communicate effectively with customers and staff, addressing concerns promptly to maintain a high standard of service.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Cashier Team Lead
Iyaman restaurant
Bagiuo city Benguet
05.2024 - 11.2025
- Trained and supervised a team of cashiers, improving transaction efficiency and enhancing customer service quality.
- Managed cash register operations, ensuring accurate cash handling and timely transaction processing to minimize discrepancies.
- Developed and implemented training materials for new cashiers, fostering a knowledgeable team and reducing onboarding time.
Food Waiter
Nabe
Bagiuo city Benguet
01.2025 - 02.2025
- Removed dirty dishes from tables in a prompt and efficient manner.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Communicated effectively with kitchen staff concerning order status updates or special requests from customers.
- Greeted customers and provided menus to guests.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Provided exceptional service to high volume of daily customers.
- Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Explained daily specials and promotions to patrons in an informative yet engaging way.
- Followed health codes guidelines for safe food handling practices at all times including proper storage techniques for perishable items.
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
Education
Hrm - Hotel, Resort And Restaurant Management
Data College
Baguio City 02.2021 - 04.2022
Skills
- Team supervision
- Cash handling
- Transaction processing
- Customer service
Languages
English
First Language
English
Intermediate (B1)
B1
Timeline
Food Waiter
Nabe
01.2025 - 02.2025
Cashier Team Lead
Iyaman restaurant
05.2024 - 11.2025
Hrm - Hotel, Resort And Restaurant Management
Data College
02.2021 - 04.2022