Summary
Overview
Work History
Education
Skills
Training
Timeline
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Jerick Baluyot

Bilingual Customer Associate
Muntinlupa City

Summary

Talented Customer Support Representative with gift for understanding needs of both business and clients. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 support knowledge. Enthusiastic support representative specializing in outstanding customer service with 6 years of experience handling customers issues related to banking, online transactions, loan and technical related concerns. Has the ability to speak Spanish and English well.

Overview

6
6
years of professional experience
2
2
Languages

Work History

Spanish Bilingual Customer Representative

NOWCOM, LLC
04.2022 - 02.2023
  • Bilingual customer representative that supports and assists clients regarding their vehicle and loan problems
  • Resolved concerns about interest and payment allocation
  • Explained how simple interest works in a loan and on how they can save towards interests
  • Resolved issues about payment issues, extra charges and how these can be avoided

Spanish Bilingual Customer Representative

WIPRO
11.2021 - 02.2022
  • Bilingual Spanish Representative - Didn't continue per company's decision due to overstaffing but has been fully compensated for 4 months

Technical Support Representative

Concentrix
09.2017 - 10.2021
  • Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered troubleshooting of connectivity issues between multiple devices.
  • Submitted service tickets for equipment maintenance requests.
  • Conducted in-depth product and issue resolution research to address customer concerns.

Customer Service Representative

Concentrix
11.2016 - 05.2017
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Processed paperwork for new accounts and transactions with accuracy.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.

Education

Bachelor of Science - undefined

University of Eastern Philippines
04.2016

Skills

  • Technical Issues Analysis
undefined

Training

Mar 2021 - Oct 2021 SPANISH LIFE CHANGING LANGUAGE CENTER

Timeline

Spanish Bilingual Customer Representative

NOWCOM, LLC
04.2022 - 02.2023

Spanish Bilingual Customer Representative

WIPRO
11.2021 - 02.2022

Technical Support Representative

Concentrix
09.2017 - 10.2021

Customer Service Representative

Concentrix
11.2016 - 05.2017

Bachelor of Science - undefined

University of Eastern Philippines

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Jerick BaluyotBilingual Customer Associate