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JERICHO ZAFRA
Project Manager | Operations Coordinator | Quality Assurance Specialist
San Juan
Summary
Results-driven Project Manager and Operations Coordinator with 8+ years of experience delivering cross-functional projects across e-commerce, digital media, corporate communications, and government sectors. Proven track record in streamlining workflows, improving operational efficiency, and ensuring high-quality deliverables through structured QA processes. Skilled in stakeholder management, KPI tracking, and SOP development to drive consistent, scalable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Project Manager | QA & Operations Coordinator
Hadley Designs
01.2024 - 01.2025
- Managed end-to-end execution of e-commerce and marketing projects, ensuring on-time delivery across multiple product launches.
- Coordinated cross-functional teams (executive, operations, marketing), improving alignment and reducing project delays.
- Implemented quality assurance processes for product listings and marketing assets, significantly reducing errors and improving launch readiness.
- Developed and standardized SOPs, increasing workflow efficiency and reducing turnaround time across recurring tasks.
- Monitored timelines, priorities, and deliverables, ensuring consistent adherence to quality and performance standards.
- Provided data-driven insights to leadership to support planning, forecasting, and operational decision-making.
Strategy Management Head
Provincial Government of La Union
01.2021 - 01.2023
- Led execution of strategic initiatives across multiple departments, aligning projects with organizational goals.
- Established KPI tracking systems to monitor performance and improve project success rates.
- Collaborated with cross-functional teams to define targets, resulting in improved accountability and execution.
- Developed high-impact communication materials to align stakeholders and increase program adoption.
- Strengthened executive visibility and public engagement through strategic messaging and brand positioning.
Corporate Communications Office Head
City Government of San Fernando
01.2020 - 01.2020
- Launched the city’s first structured digital communication campaigns, expanding online reach and engagement.
- Managed social media platforms with 100K+ audience, increasing public participation and information dissemination.
- Led and mentored a communications team, improving content quality and team productivity.
- Produced executive communications including speeches, press releases, and crisis messaging with high accuracy and timeliness.
Strategy Communications Manager
Provincial Government of La Union
01.2017 - 01.2020
- Designed and executed a province-wide Strategic Communications Plan, improving consistency in messaging.
- Authored 200+ executive communications (speeches, press releases, media statements).
- Delivered multimedia campaigns (video, print, digital), increasing audience engagement and awareness.
- Expanded digital presence, contributing to measurable growth in online engagement and reach.
Education
Master in Management -
Philippine Christian University
Manila, Metro Manila, Philippines07-2019
Bachelor of Arts - Journalism, Broadcasting
University of The Philippines Baguio
Baguio City, Province Of Benguet, Philippines 04.2001 -
Skills
Project & Program Management
Operations Coordination & Workflow Optimization
Quality Assurance (QA) & Process Auditing
Cross-Functional Team Leadership
Stakeholder Communication & Reporting
KPI Tracking & Performance Analysis
SOP Development & Process Improvement
E-commerce & Digital Marketing Operations
Software
Airtable
Box
Asana
Trello
Google Suite
Canva
DiffChecker
Adobe Suite
ChatGPT
Certification
Project Management, Development Academy of the Philippines
Timeline
Project Manager | QA & Operations Coordinator
Hadley Designs
01.2024 - 01.2025
Strategy Management Head
Provincial Government of La Union
01.2021 - 01.2023
Corporate Communications Office Head
City Government of San Fernando
01.2020 - 01.2020
Strategy Communications Manager
Provincial Government of La Union
01.2017 - 01.2020
Bachelor of Arts - Journalism, Broadcasting
University of The Philippines Baguio
04.2001 -
Master in Management -
Philippine Christian University