Jericho Tuscano
GLOBAL FINANCE OPERATIONS | ACCOUNTS RECEIVABLE | CREDIT & COLLECTIONS LEADERSHIP
Makati City, Metro Manila
Summary
Results-driven Finance Operations and Accounts Receivable Leader experienced in managing global accounts receivable, credit and collections, cash management, and Order-to-Cash (O2C) operations across multinational organizations. Achieved optimization of working capital and improved cash flow performance through effective management of geographically distributed teams and regional portfolios. Focused on driving business performance by partnering with cross-functional teams and leveraging automation and emerging AI technologies to enhance operational efficiency.
Overview
14
14
Certifications
19
19
years of professional experience
Work History
Accounts Receivable Team Lead
Farche Solutions Medallia, Inc
06.2025 - Current
- Lead, coach, and develop the Billing & Collections team, creating clear expectations, accountability, and opportunities for growth.
- Set team priorities, allocate work, monitor performance, and ensure consistent execution against billing and collection targets.
- Manage the end-to-end billing cycle, from generating and distributing invoices to verifying pricing, billing terms, and contract compliance.
- Own accounts receivable and cash reconciliation, ensuring accurate and complete financial records.
- Monitor outstanding balances and aging reports, guiding the team in taking proactive action to reduce overdue payments and bad debt.
- Monitored outstanding balances and aging reports, guiding the team in proactive actions that reduced overdue payments and bad debt.
- Supported the team in complex customer conversations and personally managed escalations.
- Assess bad-debt risk and define the appropriate approach for long-term outstanding invoices.
- Perform periodic reviews and reconciliations to support accurate revenue recognition.
- Support weekly and month-end cash-flow forecasting.
- Built and maintained reports on billing and collection performance, team KPIs, risks, and trends to inform strategic decisions.
- Use performance data to identify gaps, coach the team, and improve operational results.
- Identified opportunities that strengthened controls, optimized revenue collection, automated manual work, and scaled the function.
- Build strong relationships with key customers, understand their billing requirements, and address issues before they escalate.
- Partner closely with Finance, Sales, and Customer Success to resolve discrepancies and create a smooth customer experience.
- ESSENTIAL DUTIES AND RESPONSIBILITIES
Collections Manager
Solarwinds Software Asia Pte Ltd Philippine Branch
01.2022 - 06.2025
- Managed the Collections and Cash Management team.
- Managed department operations, trained and developed staff, supervised supervisors and payment representatives, and reviewed and approved credit reviews, underwriting, credit limits, and payment terms.
- Created and participated in process improvement initiatives, reviewed and approved research to clear unapplied accounts using established identification processes, and interpreted remit language to understand payor behavior.
- Assigned and oversaw special projects. Opened tickets with business partners using established identification function/process for timely resolution of worked accounts.
- Assign and oversee special projects. Open tickets with business partners as deemed necessary using established Identification function/process for timely resolution of worked accounts
- Prepare and control department budget.
- Develop related policies and procedures.
- Work closely with stakeholders and client.
- Interviewed, hired, and trained employees while adhering to guidelines and policies.
- Defined essential tasks to ensure operational success.
- Oversaw employee management and operational tasks.
Accounts Receivable Manager- Japan and China
Amazon Operations Services Philippines
07.2020 - 01.2022
- Full cycle of accounts receivable past due balances, including: research, root cause analysis, calling to customers and reporting back to business stakeholders.
- Oversee day to day operations of AR collections team.
- Trained team members on process standards and protocols.
- Manage direct reports and internal/ external stakeholders.
- Establish team objectives to align efforts
- Manage internal and external work related inquiries.
- Facilitate resolution of interpersonal conflicts among team members
- Encourage and energize team members to achieve goals
- Deliver constructive feedback to enhance team performance
- Provide effective feedback
- Implement team goals or objectives
- Collaborating with the Global Finance Operations team and internal business partners in the US region.
- Willing to create and implement standard operating procedures, quality guidelines and process workflows.
- Collaborating with the Global Finance Operations team and internal business partners in the US region.
- Led operational excellence activities to improve process efficiency and quality standards.
- Mediate any interpersonal issues
- Champion compliance and quality in his/her team.
Accounts Receivable Manager- APAC & MENA
Amazon Operations Services Philippines
05.2020 - 06.2021
- Full cycle of accounts receivable past due balances, including: research, root cause analysis, calling to customers and reporting back to business stakeholders.
- Oversee day to day operations of AR collections team.
- Led process training and migration initiatives, identifying and addressing training and quality gaps.
- Manage direct reports and internal/ external stakeholders.
- Established clear team goals to enhance performance and accountability.
- Supervise, train and guide team members
- Facilitated resolution of interpersonal conflicts within the team to maintain harmony.
- Encouraged team members through positive reinforcement and support to boost morale.
- Delivered constructive feedback to team members to promote professional growth.
- Oversaw direct reports and coordinated effectively with internal and external stakeholders..
- Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer) questions and requests for information.
- Maintained customer relationships by providing timely and accurate responses to internal and external inquiries.
- Willing to create and implement standard operating procedures, quality guidelines and process workflows.
- Collaborating with the Global Finance Operations team and internal business partners in the US region.
- Analyze processes, recommend improvements for same and manage related quality/internal controls indicator.
- Champion compliance and quality in his/her team.
- Mediate any interpersonal issues
- Leveraged Amazon Web Services for scalable and reliable cloud infrastructure.
Credit and Collections Leader - Americas
W. R. Grace (Grace Global Operations Center Philippines, Inc.)
02.2018 - 05.2020
- Leading the collections effort for the Americas Region and being the subject matter expert for their assigned business segments.
- Plans and executes strategy for the systematic and timely follow up and collection of accounts receivable.
- Lead AR Team in the execution of tactical operations and financial functions regarding Order to Cash activities. Assist in resolving complex recurring tactical issues and aiding in AR Management.
- Executed forecasting and customer analysis for the Americas and supported report preparation.
- Communicates closely with business segment leaders, sales, and customer service teams to facilitate the timely payment of receivables.
- Ensure cash applications team to resolve disputed items, unapplied cash postings and over/short payments.
- Conducts collection calls as needed.
- Responsible for the Americas forecasting and customer analysis and will assist with report preparation.
- Led cash applications team in resolving disputed items, unapplied cash postings, and over/short payments to improve cash flow.
- Conducted collection calls to follow up on overdue accounts.
- Provide guidance on customer balances for quarterly bad debt reserve analysis.
- Monitors and reacts appropriately to customer accounts requiring individual attention and special arrangements.
- Review and approve new customer credit line requests and credit limit increases and/or payment extension requests from existing customers.
- Review and Approve Credit Memos submitted to A/R.
- Prepare Monthly Team Capacity Planning and Rebilling Reports
- Review current processes and workflows, and make changes for more productive results as well as strengthen the control environments.
- Reduce costs and drive efficiencies via automation, elimination and transfer of processes.
- Partner with IT on system issues.
- Establish and reinforce strong cross-group collaboration and participation during weekly business reviews.
- Understand billing requirement and billing transaction flow for various clients.
- Adhere to all financial SOX controls
- Perform other duties as assigned.
- Develop and Achieve performance goals and objectives in line with the network-wide vision and goals.
- Carrying out managerial responsibilities in accordance with company policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolution.
- Performed managerial duties in line with company policies, which included interviewing, training, planning, assigning work, reviewing employee performance, and addressing conflicts.
- Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site: Performance Related Pay and transportation are two examples
- Communicating policies to associates as the primary information source for staff
- Ensure compliance and consistency; corrective action and documentation
- BUSINESS OPERATIONS MANAGEMENT RESPONSIBILITIES
- Oversaw business operations management tasks
- Oversaw people management tasks
Regional Credit and Collections Manager – APAC and EMEA
Avid Technology Pte Ltd.
04.2016 - 02.2018
- Ensures collection staff are well trained, motivated and meeting department objectives. Analyzed, verified, collected, and resolved outstanding balances on accounts while following standard policies and procedures to identify, analyze, and resolve routine issues. Prioritized department workload and managed the team to meet departmental goals and objectives.
- Supervised the collection team, monitored their workflow, and prioritized workload to meet organizational objectives.
- Conduct regular account reviews with staff and Global Finance Director
- Perform collection activities on invoices and deductions for assigned accounts
- Establish and maintain effective relations with internal and external customers
- Communicated with accounts payable contacts and customers’ senior management to minimize past due items, optimize DSO, and enhance cash collections.
- Provide management with monthly cash forecasting targets
- Identified problem accounts and executed action plans to pursue collections effectively.
- Ensured timely collection of accounts receivable by regularly contacting customers and escalated issues and concerns to the field.
- Process adjustments, credit memos and refunds when appropriate on customer accounts.
- Investigate and resolve customer deductions, return issues and chargebacks in a timely manner
- Negotiate with customers experiencing short term financial constraints to secure commitments to pay amounts due in the shortest time possible
- Manage the daily queue of orders being held for credit review prior to release for shipment
- Adhere to all financial SOX controls
Accounts Receivable Supervisor – North America
SAP (Concur Philippines Inc.)
12.2012 - 04.2016
- Lead, mentor develop and monitor day-to-day Collection activities of direct reports to ensure delivery on outcomes / KPI's
- Ensure timely and accurate maintenance of accounts
- Engaged stakeholders to ensure timely management and collection of portfolio customers.
- Weekly, Monthly and Quarterly reporting of results to management including actual vs target participation and planning of collection strategies to optimize Cash collections of Team associates.
- Monitor and manage Accounts Receivable aging.
- Facilitate and build relationships of the team with internal and external customers for the improvements in cash application, as well as collections and credits processing. Effective stakeholder engagement to ensure timely and a consistent approach to management and collection of portfolio customers.
- Met accounts receivable operational standards by contributing to strategic plans, implementing productivity and quality standards, resolving issues, and identifying system improvements.
- Identify, research and collect on past due receivables, to achieve team goals.
- Ensures achievement of the Company’s Daily Sales Outstanding by pursuing collection on a timely basis and administer collection efforts related to open receivables.
- Meets accounts receivable operational standards by contributing information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying system improvements.
- Review and approval of payment applications to be done in the system.
- Work with Customer Experience, Sales and Legal to resolve contract disputes.
- Perform Month-end activities such as: Balance Sheet analysis related to Accounts Receivable to assure that payment entries are accurately booked and applied.
- Ensure all analysis and reports produced within the department are accurate.
- Investigate and resolve credits on customer accounts
- Assist with distribution of monthly invoices
- Created and distributed required reports to management in a timely manner.
- Partner with internal business groups to resolve outstanding cash collection matters.
- Led special projects aimed at enhancing team performance as necessary to accomplish finance team’s objectives
- Be aware of, and comply with, all corporate policies.
Cluster Collections Manager– Australia & New Zealand
Maersk Global Service Centre Ltd
03.2010 - 12.2012
- Managed the collection of outstanding customer accounts while maintaining high customer service by engaging with customers via phone and email to secure timely payment of invoices and resolve disputes.
- Resolved payment-related issues by implementing effective problem-solving strategies to facilitate timely invoice payments.
- Use effective questioning and negotiation techniques to resolve disputes and determine reasons for non-payment.
- Engage in problem solving and actively aim to find solutions to issues that are inhibiting the payment of invoices.
- Identified and logged disputes in FSCM, updating and maintaining customer data in relevant databases.
- Attend to inbound calls and email requests for information and ensure that these are responded to in a timely and accurate manner.
- Monitored customer credit worthiness and escalated feedback promptly to mitigate potential payment risks.
- Engage in lateral thinking in order to find customer solutions and achieve outcomes.
- Review on-account payments and advise order to cash team of where payments should be applied
- Monitor payment application and supply relevant updates to the OTC team
- Liaise with internal customer support functions, in-country coordinator, and sales persons where necessary; act as a coordinator in necessary cases
- Achieved agreed KPIs and completed tasks according to SLAs.
- Completed ad-hoc tasks from team leads.
Inbound Collections Representative/Team Leader
ICT Marketing Services
05.2008 - 02.2010
- Managed calls from agents when customers expressed frustration
- Take Escalation Calls from agents who cannot resolve the issue or if the customer is already upset and frustrated
- Provided floor support to agents, addressing inquiries and facilitating effective customer interactions
- Assess if customers are eligible for Loan Modifications by asking for their assets and liabilities
- Established payment arrangements and plans for customers committed to reinstating their loans
- Do call backs from customers requesting callback from a supervisor
- Do escrow analysis (Tax and Insurance). explain to the customers the reason for shortage or surplus.
- Provided mortgage services at GMAC
Education
Master of Arts - Psychology
Far Eastern University
Manila10-2026
Bachelor of Science - Nursing
Far Eastern University
Manila04-2008
High School Diploma - Secondary Education
Paco Catholic School
Paco03-2004
Primary Education
Paco Catholic School
Paco03-2000
Skills
Invoice processing
Debt recovery strategies
Credit management
Quickbooks
SAP experience
Financial forecasting
Payment resolution
Microsoft Excel
Certification
Artificial Intelligence and Process Automation
Timeline
Accounts Receivable Team Lead
Farche Solutions Medallia, Inc
06.2025 - Current
Collections Manager
Solarwinds Software Asia Pte Ltd Philippine Branch
01.2022 - 06.2025
Accounts Receivable Manager- Japan and China
Amazon Operations Services Philippines
07.2020 - 01.2022
Accounts Receivable Manager- APAC & MENA
Amazon Operations Services Philippines
05.2020 - 06.2021
Credit and Collections Leader - Americas
W. R. Grace (Grace Global Operations Center Philippines, Inc.)
02.2018 - 05.2020
Regional Credit and Collections Manager – APAC and EMEA
Avid Technology Pte Ltd.
04.2016 - 02.2018
Accounts Receivable Supervisor – North America
SAP (Concur Philippines Inc.)
12.2012 - 04.2016
Cluster Collections Manager– Australia & New Zealand
Maersk Global Service Centre Ltd
03.2010 - 12.2012
Inbound Collections Representative/Team Leader
ICT Marketing Services
05.2008 - 02.2010
Primary Education
Paco Catholic School
High School Diploma - Secondary Education
Paco Catholic School
Master of Arts - Psychology
Far Eastern University
Bachelor of Science - Nursing
Far Eastern University