Jeee VILLARTA
Davao City
Summary
Experienced customer service professional with extensive training and a proven track record of consistently delivering high-quality service. Known for adaptability, flexibility, and innovative thinking to effectively meet diverse customer needs. Committed to providing exceptional customer experiences, striving to exceed expectations and ensure satisfaction at all times.
Overview
4
4
years of professional experience
3
3
Languages
4
4
years of post-secondary education
Work History
Customer Service Manager
Alorica Davao
- Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility
- Implementing strategies and action items by monitoring key performance indicators and line trends
- Evaluating team performance and giving appropriate and constructive feedback to improve workflows.
Customer Service Manager
Fair Trade Outsourcing
06.2022 - Current
- Motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Teacher Education Undergrad -
University of Southeastern Philippines
01.2019 - 05.2023
Skills
Good People Skills
Knowledgeable of MS Office
Team Leader
General Office Work
Leadership
Self Motivated
Customer Service
Timeline
Customer Service Manager
Fair Trade Outsourcing
06.2022 - Current
Teacher Education Undergrad -
University of Southeastern Philippines
01.2019 - 05.2023
Customer Service Manager
Alorica Davao
Summaryofqualification
- Sales Representative
- Provide exceptional follow-up support after each sale to address concerns and ensure a positive customer experience.
- Good People Skills
- Knowledgeable of MS Office
- Team Leader
- General Office Work
- Leadership
- Self Motivated
References
- Adonis P. Alladin, +63 928 305 2624, Team Leader- Cure Auto Insurance
- Enna Marie Macamay, +63 991 714 7365, Trainer- Cure Auto Insurance / Administrative Assistant - PrimeStyle.com