JERIC SALAZAR
Bacacay, Province Of Albay
Summary
Dynamic Front Desk Supervisor at Lotus Blu Hotel Legazpi, skilled in guest services and effective time management. Successfully trained new staff, enhancing operational efficiency and guest satisfaction, leading to a notable increase in positive reviews. Proficient in reservation oversight and adept at resolving complaints with analytical problem-solving skills.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Lotus Blu Hotel Legazpi
04.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Front Desk Receptionist/Bellman
Lotus Blu Hotel Legazpi
08.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Housekeeping Room Attendant
Lotus Blu Hotel Legazpi
09.2017 - Current
- Ensured optimal linen condition by removing bed sheets and towels while pre-treating stains.
- Supplied fresh bathroom amenities, replacing used towels, shampoo, paper towels, and soap.
Food Waiter
Zambalas Grill
10.2015 - 02.2016
- Increased customer satisfaction through timely food service coupled with friendly engagement.
- Partnered with kitchen staff to achieve accurate preparation and timely delivery of orders.
- Upheld stringent cleanliness standards to create an inviting dining environment for patrons.
Education
Bachelor of Science - Hotel And Restaurant Management
Mariners' Polytechnic Colleges Foundation
Legazpi, Province Of Albay, PhilippinesSkills
- Effective time management
- Guest services
- Reservation oversight
- Analytical problem solving
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Room preparation
- Guest relations
Timeline
Front Desk Supervisor
Lotus Blu Hotel Legazpi
04.2024 - Current
Front Desk Receptionist/Bellman
Lotus Blu Hotel Legazpi
08.2019 - Current
Housekeeping Room Attendant
Lotus Blu Hotel Legazpi
09.2017 - Current
Food Waiter
Zambalas Grill
10.2015 - 02.2016
Bachelor of Science - Hotel And Restaurant Management
Mariners' Polytechnic Colleges Foundation
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