Jeric Rongap
Customer Service Advocate/Sales Development Representative
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. High achieving individual with proven success reaching professional targets while delivering first-class customer service. Handles objections and complaints with skill and expertise. Motivated and personable worker fantastic at building rapport. Results-focused commercial sales professional with hardworking style, proactive mindset and persuasive communication skills. Accomplished in prospecting, customer acquisition and account development for maximum profits. Always seeking out new sales opportunities and driving revenue growth.
Overview
17
17
years of professional experience
3
3
Certifications
1
1
Language
Work History
Member Services Advocate
Convey Health Solutions
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Sales Development Representative
Boldr Impact
02.2021 - 08.2023
- Proficiently gather and record customer information to create tailored sales solutions, ensuring a personalized and customer-centric approach to every interaction.
- Evaluate patients' eligibility for specific health care services, verifying insurance information, financial assistance programs, and prior authorizations to ensure seamless access to care.
- Provide guidance on navigating healthcare portals and online resources, empowering customers to manage their health proactively.
- Consistently meet or exceed sales quotas by applying a consultative sales approach.
- Actively listen to customer inquiries, concerns, and objections, demonstrating empathy and product knowledge to address their needs effectively and build trust.
- Make sure they understand the importance of having a great healthcare provider.
Customer Service Representative
Magellan Solutions Inc.
11.2015 - 12.2020
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintains customer's records by updating account information. Resolves product or service problems via chat, email, and social media and over the Phone.
- Follow-up on pending cases with utmost urgency to ensure all issues are resolved. To make sure that all escalations are handled efficiently.
- Expertly manage all refund and credit requests, demonstrating a high level of responsiveness and attention to detail in resolving customer issues promptly and efficiently.
- Continuously stay updated on product knowledge and company policies to provide comprehensive and accurate information to customers, helping to prevent potential refund requests.
- Proactively engage with customers to understand their needs, address concerns, and provide solutions, consistently exceeding service expectations and fostering high levels of satisfaction.
(Seasonal) Qualifying Specialist
Alta Resources
10.2014 - 03.2015
- Diligently qualify customers by conducting comprehensive assessments of their healthcare needs, demonstrating exceptional customer service skills to provide empathetic and personalized assistance
- Uphold the highest standards of confidentiality and ethical conduct when handling sensitive medical information, reinforcing trust and confidence in the healthcare services provided.
- Employ active listening techniques to understand customers' medical conditions, treatment preferences, and healthcare goals, tailoring recommendations and services accordingly.
Senior Customer Service Representative
TELUS INTERNATIONAL PHILS INC
11.2012 - 09.2014
- Engaged clients in person and over phone to answer questions and address complaints.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Tailor service interactions to each customer's unique preferences and communication style, resulting in personalized experiences that enhance overall satisfaction and loyalty.
- Maintain a calm and empathetic demeanor, even in high-pressure situations, to reassure customers and resolve issues to their satisfaction.
- Proficiently deliver top-tier customer service within a telecommunications account, addressing inquiries, resolving issues, and promoting product offerings with a focus on enhancing the customer experience.
- Utilized telecom-specific software and systems to log customer interactions, track issues, and follow up on resolutions, maintaining thorough and organized records.
- Stayed informed about the latest telecom industry trends, technological advancements, and regulatory changes, ensuring accurate and up-to-date assistance to customers.
- Demonstrated expertise in delivering exceptional customer service within the telecommunications industry, consistently exceeding performance targets and enhancing customer satisfaction.
SEO Sales Representative
AMBERBASE SOLUTIONS INC
11.2009 - 05.2012
- Successfully integrated SEO strategies into the sales process, optimizing online content and product listings to improve visibility and drive organic traffic, resulting in an increase in website conversions.
- Successfully met and exceeded quarterly and annual sales targets by leveraging effective sales strategies, relationship-building skills, and a deep product knowledge to close deals and expand the customer base.
- Fostered a positive team environment by sharing successful sales strategies and mentoring new team members, contributing to improved team performance and morale.
- Successfully achieved and exceeded monthly sales targets by making outbound calls to prospective customers, utilizing effective sales techniques and product knowledge to close deals.
Sales Representative
Air Relay Corporation
09.2007 - 03.2009
- Effectively utilized call center software and systems to maintain accurate customer records, document interactions, and track sales leads, improving overall efficiency and customer follow-up.
- Adapted sales scripts and approaches based on customer feedback and market trends, continuously improving sales conversion rates.
- Maintained a courteous and professional demeanor at all times, ensuring a positive customer experience and building rapport with clients.
- Participated in ongoing sales training and professional development programs to enhance sales skills and product knowledge, staying current with industry trends and best practices.
Education
Bachelor of Arts - Broadcasting
Polytechnic University of The Philippines
Sta. Mesa, Manila 06.2019 - 2023.09
Associate of Science - Industrial Electronics Technology
Don Bosco Technical College
Kalentong, Mandaluyong 06.2005 - 20070
Associate of Science - Computer Science And Programming
Xavier Technical School
Quezon City, Philippines 06.2005 - 2005.07
Skills
Critical thinking and problem-solving
Accomplishments
- MVP (Boldr)
Certification
Finishing course for Call Center
Reading, researching, singing etc.
- An avid reader with a particular interest in non-fiction literature, which has honed my research, critical thinking, and analytical skills.
- Proficient in utilizing online databases, libraries, and academic journals to gather relevant information efficiently.
- A lifelong passion for music and singing, which serves as a creative outlet and a source of personal growth.
Character References
- Marissa Domingo Supervisor |Telus International Inc Telephone Number: 09064716744 Address: Discovery Suites,Ortigas Center,Pasig City.
- Rochelle Gastanez Supervisor |Telus International Inc Telephone Number: 09053256683 Address: Discovery Suites,Ortigas Center,Pasig City.
- Gilbert Bautista Supervisor Telus International Inc Telephone Number|099173121027 Address: Discovery Suites, Ortigas Center,Pasig City.
- Alvin Dela Cruz Immediate Supervisor, Magellan Solutions International Telephone Number: 093928816232 Address: Shaw Boulevard, Mandaluyong City
Timeline
Member Services Advocate
Convey Health Solutions
10.2023 - Current
Ungendering Media
07-2023
Media and literacy
07-2022
Sales Development Representative
Boldr Impact
02.2021 - 08.2023
Bachelor of Arts - Broadcasting
Polytechnic University of The Philippines
06.2019 - 2023.09
Customer Service Representative
Magellan Solutions Inc.
11.2015 - 12.2020
(Seasonal) Qualifying Specialist
Alta Resources
10.2014 - 03.2015
Senior Customer Service Representative
TELUS INTERNATIONAL PHILS INC
11.2012 - 09.2014
SEO Sales Representative
AMBERBASE SOLUTIONS INC
11.2009 - 05.2012
Sales Representative
Air Relay Corporation
09.2007 - 03.2009
Finishing course for Call Center
07-2005
Associate of Science - Industrial Electronics Technology
Don Bosco Technical College
06.2005 - 20070
Associate of Science - Computer Science And Programming
Xavier Technical School
06.2005 - 2005.07
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