JERIC NGUHO

HR Recruiter – Aptel Company (Tallahassee, FL)

• Managed end-to-end recruitment by sourcing and contacting applicants via Indeed, conducting follow-ups, and guiding candidates through the hiring process. Maintained candidate records using Excel and ApplicantStream, tracked progress through interviews and onboarding, and coordinated orientations. Prepared daily EOD reports, monitoring key metrics such as response rates, interview attendance, and retention.
• Verified applicant references and employment details.
• Evaluated strengths and weaknesses of candidates through effective screening processes.
• Developed recruiting strategies to identify qualified candidates and build network.
• Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
• Utilized applicant tracking systems effectively, improving overall efficiency of the recruiting process.
• Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization.

• Performed step-by-step technical walkthroughs, including resets, reconfiguration, and device pairing, ensuring customers understood each process.
• Processed router replacement orders when needed and handled technician dispatch requests for onsite support.
• Developed strong problem-solving skills by identifying root-cause issues and applying effective solutions under pressure.
• Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Microsoft Xbox (Technical Support):
• Delivered expert troubleshooting for gaming consoles, PC integrations, and network-related issues.
• Handled complex account security concerns and system functionality verification.
• AT&T Mobility (Billing & Sales Support):
• Resolved complex billing disputes through detailed account reviews and accurate adjustments.
• Provided consultative sales for wireless plans and device upgrades (phones/tablets), contributing to revenue growth.