JERIC MASANGKAY
Sablayan
Summary
Enthusiastic and empathetic professional with over years of experience delivering exceptional support and building rapport with diverse clientele. Skilled in resolving complex inquiries, maintaining high customer satisfaction, and working efficiently across various communication platforms.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
HCL Technologies
02.2024 - Current
- Provide exceptional customer service via phone, email, or chat
- Assist customers with inquiries, complaints, and product information
- Resolve issues promptly and effectively
- Demonstrate strong communication and a positive attitude
SALES ASSISTANT
Indigo Apparel
02.2021 - 10.2021
- Assist customers with product selection and styling
- Maintain visual merchandising and store cleanliness
- Monitor inventory and restock shelves
- Promote sales and meet daily targets
RECEPTIONIST
Friday's Resort Boracay
07.2019 - 03.2020
- Greet guests warmly and assist with check-in/check-out procedures
- Handle reservations, inquiries, and guest requests professionally
- Coordinate with housekeeping and other departments for guest needs
- Maintain accurate records and manage front desk operations
MARKETING ADMIN
Merl Infinity Marketing Inc.
08.2018 - 07.2019
- Assist in planning, executing, and monitoring marketing campaigns
- Coordinate with suppliers, partners, and internal teams
- Manage and update social media platforms and website content
- Prepare marketing reports, presentations, and materials
STOCKMAN (RRJ and LEE)
Greetfit Makers, Inc.
09.2015 - 06.2017
- Receive, inspect, and organize incoming stocks
- Monitor and maintain inventory levels
- Prepare items for delivery or dispatch
- Ensure cleanliness and orderliness of storage areas
- Assist in stock audits and reporting
SUPERVISOR
Abragons Medical Supply
08.2014 - 08.2015
- Supervise daily operations in inventory, logistics, and customer service
- Monitor staff performance and provide guidance and training
- Ensure compliance with company policies and health regulations
- Coordinate with suppliers, clients, and internal departments
- Prepare reports and assist in strategic planning
Education
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
HIGH SCHOOL -
SABLAYAN NATIONAL COMPREHENSIVE HIGH SCHOOL
Skills
- Active listening
- Empathy
- Conflict resolution
- Complaint handling
- Professional verbal communication
- Professional written communication
- Multitasking
- Time management
- Problem-solving
- Critical thinking
- Building rapport
- Maintaining client relationships
Training
Bread and Pastry Production NC II, Technical Education and Skills Development Authority - San Jose, Occidental Mindoro, 08/01/20, 10/01/20
References
- Jovanie Villamor, Office & HR Generalist, +639695267870, jovanie@expocentric.com.au
- Jennifer De Guzman, +639912390342
Languages
- English
- Filipino
Timeline
Customer Service Representative
HCL Technologies
02.2024 - Current
SALES ASSISTANT
Indigo Apparel
02.2021 - 10.2021
RECEPTIONIST
Friday's Resort Boracay
07.2019 - 03.2020
MARKETING ADMIN
Merl Infinity Marketing Inc.
08.2018 - 07.2019
STOCKMAN (RRJ and LEE)
Greetfit Makers, Inc.
09.2015 - 06.2017
SUPERVISOR
Abragons Medical Supply
08.2014 - 08.2015
BACHELOR OF SCIENCE - TOURISM MANAGEMENT
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
HIGH SCHOOL -
SABLAYAN NATIONAL COMPREHENSIVE HIGH SCHOOL