Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Software
Generic

Jeremy Joseph . Guerrero

QUEZON CITY,00

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Chirpish
02.2023 - 02.2025
  • Provided assistance to a client who sells dropshipping options to customers.
  • Used tools like CJDropshipping to source and deliver items from China.
  • Helped process payments for the client using Freshbooks.
  • Provided customized quotes for customers willing to sell items using Shopify.
  • Helped fulfill orders using Shopify as well as maintaining constant stock of items.
  • Also ensured that customers received their items on time at a lesser cost.

Customer Service Executive

Sutherland Global Services
09.2021 - 12.2022
  • Promoted certain promos and explained product information as part of marketing strategy for Spotify.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Refunded and cancelled unwanted subscriptions and payments.
  • Provided customized help with customers for their music and their playlists.
  • Resolved any payment issues with bundles and subscriptions by escalating to proper department using Zendesk.

Customer Support Representative

Masterpiece Group
05.2019 - 12.2020
  • Assisted customers with in-game concerns and mechanics
  • Made sure all systems are up and bugs are resolved as soon as possible
  • Ensured that items purchased by players are correct and timely.
  • Promoted items as part of marketing strategy using Facebook and other social media assets.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.

Manual Fraud Review Agent

Keyword Studios
05.2018 - 04.2019
  • Made sure all purchases are legitimate and secure
  • Block/refund suspicious transactions if necessary
  • Reported the credit cards to management for further investigation to avoid legal and payment issues.
  • Complied to data privacy regulations as well as ensuring data security for purchases.

Customer Service Representative

Telus International
01.2017 - 02.2018
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided recommendations as part of the workflow in Uber US.
  • Escalated tickets that were resolved by the appropriate department.
  • Used in-house tools as well as Zendesk to resolve refund disputes and payments.
  • Reported technical issues like broken routes, GPS issues, and the like to the technical department for resolution


Customer Support Executive

iOPEX Technologies
12.2015 - 12.2016
  • Assisted customers with in-game concerns and mechanics
  • Moderated forums and players’ behavior to make sure everything is fair
  • Provided technical assistance to players.
  • Reported bugs and issues with game mechanics using JIRA.
  • Implemented a much better knowledgebase using Atlas.

Customer Service Representative

TaskUs
03.2014 - 10.2015
  • Resolved driver disputes as part of working with Uber London team
  • Helped payment issues with driver payout using emails using Zendesk
  • Approved or rejected applications for registration of vehicles to the service
  • Compensated drivers for miscellaneous fees if needed due to company policies.
  • Maintained a high standard for KPIs, including number of emails resolved and a positive customer satisfaction.

Education

High School Diploma -

Claret School of Quezon City
04.2012

Skills

  • Highly proficient with non-verbal communication to customers
  • Data Entry
  • Problem Resolution
  • Customer Service
  • Computer proficiency
  • Creative problem solving
  • Strong empathy
  • Payment processing
  • Product knowledge
  • Administrative support
  • Order processing
  • Problem resolution

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Chirpish
02.2023 - 02.2025

Customer Service Executive

Sutherland Global Services
09.2021 - 12.2022

Customer Support Representative

Masterpiece Group
05.2019 - 12.2020

Manual Fraud Review Agent

Keyword Studios
05.2018 - 04.2019

Customer Service Representative

Telus International
01.2017 - 02.2018

Customer Support Executive

iOPEX Technologies
12.2015 - 12.2016

Customer Service Representative

TaskUs
03.2014 - 10.2015

High School Diploma -

Claret School of Quezon City

Software

Zendesk

Gorgias

Shopify

Confluence

Mondaycom

Atlas

Freshdesk

Freshbooks

Google Suite

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Jeremy Joseph . Guerrero